I was expecting a parcel from Amazon to be delivered on *st Dec. On *rd Dec I tracked...

GetHuman-bubblej's customer service issue with Hermes.com from December 2018

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The issue in GetHuman-bubblej's own words
I was expecting a parcel from Amazon to be delivered on *st Dec. On *rd Dec I tracked the parcel. The message read*'Parcel damaged and will not be delivered'. I contacted Amazon who will refund the cost incurred. I have now received another message to contact yourselves which said ' held by carrier. Customer to arrange delivery' What is this about? Why would I want to arrange delivery of damaged goods? I would suggest that the parcel is returned to Amazon. The tracking ID is ****************. Please advise.
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Customer service issue
Reported by GetHuman-bubblej
Dec 4th, 2018 - 2 mons ago
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GetHuman-bubblej started working on this issue
Dec 4th, 2018 5:56pm