Hello. I was supposed to get my parcel last Friday but it didn’t arrive. I received an...

GetHuman-zaynabja's customer service issue with Hermes.com from December 2018

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The issue in GetHuman-zaynabja's own words
Hello. I was supposed to get my parcel last Friday but it didn’t arrive. I received an email saying that it was delivered to my house and signed for but this was not the case. The signature is one that I didn’t recognise. I spoke to an employee through a live chat and they said that they would ask the courier where my parcel was delivered to. It has been * days and I still haven’t heard back. I would appreciate if you could inform me of where my parcel is and return it to me as quickly as you can.**Thank you
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Customer service issue
Reported by GetHuman-zaynabja
Dec 3rd, 2018 - 2 mons ago
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Dec 3rd, 2018 12:16pm