My son, Bobby Acker, who is currently flat on his back and has been for two months in C...

GetHuman865730's customer service issue with Health Net from July 2018

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The issue in GetHuman865730's own words
To get my son physical therapy so he can go home. ... My son, Bobby Acker, who is currently flat on his back and has been for two months in Central Valley Specialty Hospital in Modesto, CA, except for a few days when he had to go to the other hospital,. He has a fractured pelvis, a fractured tailbone, psoriatic arthritis, anemia, sores from surgery, and has to have dialysis three times a week, minimum, for failing kidneys. He's going to die, and Health Net is going to let him die. I am his mother, his next of kin, and I'm writing to you to plead with you to do something. Today you were threatening to move him to yet another facility. All Bobby needs to get out of the hospital and go home is physical therapy, once or twice daily, so he can stand on his own and pivot so he can sit on a portable toilet. His partner can't lift him, so that's what he has to do to go home, stand on his own weight and pivot. I cannot get physical therapy to show up daily or even once a week nor can he. They come once and then have an excuse for why they don't show up the next day or the day after. One excuse was that he was sleeping. What else would he do besides close his eyes and try to doze to alleviate his situation? He wasn't asleep. He is very depressed. A physical therapy technician doesn't bother to see him and then Bobby knows he’s going to have to hope for the next day to get physical therapy. They haven't seen him more than a handful of times in two months time. Also, he's on a floor, room ***, that doesn't provide Internet access, so he's probably already lost his job, but we're not sure yet. He could work from Central Valley Hospital if only he had an Internet connection because he designs and maintains websites. We're hoping he won't have to file bankruptcy. Also, the air conditioning and heat can't be controlled in the room, so it's usually quite warm in his room, the room isn't clean and fresh. Instead, it looks like he's been there awhile. When he uses the bedpan, which he finds humiliating but has no choice, ***** gets dumped into a large receptacle in his room along with remains from his meals, old laundry, visitors gowns, and anything else that needs to be thrown away. It isn't emptied frequently, and I don't think human ***** should be thrown away with the other trash. The hospital is unpleasant, smells, is shabby and dirty. No windows open either so Bobby is stuck, hot, depressed, flat on his back, no Internet to work, smelling ***** and whatever else, all day and night. I'm begging you to do something to make physical therapy help him learn to stand again. It wouldn't take long at all, we’re thinking one to two weeks max, and hoping for one, and then he can go home and save HealthNet money because they won't be billed by a hospital if he could just go home. He lives in Colombia, CA, which is a minimum of an hour and a half away from the hospital. There are no dialysis chairs in any of the facilities closer to where he lives, so he was being driven three hours three times a week for three hours of dialysis each time until he fell and got the fractures. *I have one major request, and that is that HealthNet makes Speciality hospital do it's job in the physical therapy department so he can go home. I would also like to suggest that a portable dialysis machine in his home would solve a lot of issues and save everyone money in the long run. I say HealthNet is killing my son because you've been adamant about him going home, get out of the hospital, yet he can't get up so every day he lies in that hospital bed his muscles atrophy more, he is more and more prone to hospital-borne infections, bedsores, and organ failure. He needs to move on his own. Please help. I had him when I was only sixteen years old, and he's done a fantastic job of being self-sufficient as an adult. This is the first time we've been stuck in a crisis we can't resolve without help.I am a psychotherapist and have been in private practice for over thirty years. I'm on many different panels, so I know how vital cost-cutting is to your organization. My son would cost you less money at home. He's clinically depressed, hasn't threatened or tried suicide but I fear that's his next step because he is completely powerless to do anything to help himself and has been in that bed with no hope of getting up for months now.Bobby feels that it might be better to go ahead and be moved to another facility because they might do a better job with his physical therapy, and he might have access to the Internet so he can work. Either way, he needs more help than he’s getting.**Sincerely, MJ Klimenko, MFT, LPCC, CHT
They don't seem to care if he has physical therapy or if he goes home.

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Health Net

Central Valley Specialty Hospital
Customer service issue
Reported by GetHuman865730
Jul 10th, 2018 - 4 years ago
Fixed
Seen by 41 customers so far
Similar issue to 52 others
0 customers following this
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Timeline

GetHuman865730 started working on this issue
Jul 10th, 2018 5:16am
GetHuman865730 indicated the issue is not fixed yet.
Jul 10th, 2018 6:25am
GetHuman865730 indicated the issue is not fixed yet.
Jul 12th, 2018 3:46am
GetHuman865730 indicated the issue is not fixed yet.
Jul 14th, 2018 5:03am