Garland ***** pound winch. I purchased it on ***** I dropped my receipt putting it into...

GetHuman5131045's Returns issue with Harborfreight.com from August 2020

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The issue in GetHuman5131045's own words
Garland ***** pound winch. I purchased it on ***** I dropped my receipt putting it into the buggy. It weighs almost ** pounds. The cashier neglected to get my phone number or email. So there wasn't any proof I had bought it according to customer service. I paid *** dollars plus tax that day for it. I went online in the *rd and checked what I could do to return it because I couldnt use it on my SUV. And itnsaid on there that I could get an authorization to get a refund. Now since it wasnt my account information wasnt asked fir and I didnt think to mention it wow there is no proof I bought it. And also as said agent made mention there wasnt a purchase made in an amount that day of what I paid for it in cash. That's not even true. * But isn't.it odd that I cant get a refund because of proof of purchase not can they find where I even bought the item but they want to give me a gift certificate for the purchase amount minus the taxes which amounted to ** dollars? Now how can that happen? When it wasnt bought at said store according to their research? * So I see there is no easy refunds and not a authorization for return for a lost receipt as stated in the online store. * Ok I will find a way to file a complaint on this. And I guess even though I used a coupon that reduced the price by *** dollars I may take the gift certificate which would give me *** dollars more than I paid. As I see my honesty isnt noticed ir respected . plus my tax money. As I see you had rather lose that *** dollars rather than do what you said. And treat me like I'm dumb. I'm poor I needed that money not a forced barter . * The store number is ****. And I will not wait long and here is my number **********.

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Harborfreight.com

Returns issue
Reported by GetHuman5131045
Aug 4th, 2020 - 4 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 566 others
0 customers following this

Timeline

GetHuman5131045 started working on this issue
Aug 4th 6:03pm