Harbor Freight Tool Company Customer Service Issues

I recently ordered a drill from Harbor Freight's website and used my card ending in xxxx-xxxx-xxxx-[redacted]. The $29.00 for the drill was charged to my account, but I have not received the product or a refund. I trust Harbor Freight, but the issue seems to be with FedEx. Their tracking information has been conflicting. Initially, the package was in California, then it had an address issue and supposedly is now in North Carolina. Despite FedEx's role, I am disappointed in Harbor Freight's lack of responsiveness. They asked for information I already provided, showing possible delays. If this is how customer concerns are handled, I may not order from them again.

I need to exchange a sander purchased in the second week of July as it has stopped working. Harbor Freight mistakenly entered my profile information, causing issues in pulling up the receipt. This is our go-to company for home essentials, and although we haven't had to return or exchange items before, we now need help fixing this profile error. We simply wish to exchange the sander and ensure our information is correctly entered to avoid future problems. Harbor Freight offers great services to valued customers by keeping purchase history for easy returns or exchanges, especially for items with warranties.

I was disappointed to find the Gastonia, NC store closed early, although the hours stated closing time as 9pm. My urgent need to pay for a generator at the Shelby, NC location due to a family emergency as a result of a fallen tree from the hurricane was met with unreasonable behavior from the employees. They ignored my attempts to get their attention, even making a threatening gesture. The lack of assistance in a critical situation has left me feeling upset. If my sister faces any issues picking up the generator, I am prepared to share my negative experience online. I hope to hear from Customer Service promptly to resolve this before I leave tomorrow. It is disheartening that my family's urgent situation couldn't be addressed at the store, and I seek a solution to pay for the generator remotely. Please contact me at your earliest convenience.

I purchased an open box electric impact wrench from your company in Spring Hill, FL (store #[redacted]) on February 5, [redacted], at 5:46 PM. I was assured of a 90-day guarantee. However, upon testing the tool at home, I discovered it was defective. I travelled 64 miles, [redacted] miles round trip, to the nearest Harbor Freight store in Crystal River, FL (store #[redacted]) on February 7, [redacted], at 12:02 PM, seeking an exchange or repair. When faced with three options, I explained my desire for a working tool, but encountered a confrontation with a man, likely the store manager, who was uncooperative and even intimidating. Despite identifying myself as a disabled veteran, I was met with disrespect and felt threatened. The manager's dismissive attitude towards my service was disheartening. As a previously loyal customer, I am deeply disappointed by this encounter and question if I will continue to patronize your store in the future. My name is Chester Vander Pyl, and my contact number is [redacted]. Thank you for reviewing my purchase history.

I recently purchased a cabinet from HarborFreight.com and received a shipping confirmation without a delivery date. When I contacted them, they mentioned the need for a hydraulic lift due to its weight. This led to additional charges and I decided to cancel the order. It has been a few days since I cancelled, but there is no update on the refund. I am looking to know when the refund will be processed back to my credit card. Order Details: - Order #: [redacted] - Product: BLACK 46IN MOBI - Carton #: [redacted] - Item #: [redacted] - Date Ordered: 5/31/19 - Ship Date: 6/7/19 Contact Number: [redacted]

On January 1st, I purchased a plasma cutter from Harbor Freight for just over $[redacted]. Upon opening the box on the 3rd, I discovered a 2 & 1/2 gallon water bottle filled with sand inside, nothing else. When I contacted Harbor Freight about this, the first person I spoke to laughed and then transferred me to their manager, who advised me to call back after 4pm to talk to yet another manager. After following these instructions, I was eventually told to bring the box and receipt in for a replacement. However, upon my arrival, another manager mentioned that he needed to consult with loss prevention and someone else before informing me that my claim was denied. They cited the fact that my brother, whom I sent in for the exchange, was not the same person seen on camera purchasing the cutter initially as the reason for the denial. I'm frustrated with their reasoning and the lack of resolution in this matter.

I have no issues and truly enjoy your products. I want to suggest considering opening a store in Anchorage, Alaska. There is available real estate due to Sam's departure this summer, providing an interesting opportunity. Currently, there are no other businesses like yours catering to Alaska. Anchorage, with two military bases, a sizable population, and the Eagle River community, presents a promising market. Another potential location to serve is the Matanuska-Susitna Valley, just 40 miles north of Anchorage, with over 90,[redacted] residents. Wasilla in the heart of the valley, recently vacated by Sears, could be an excellent spot. Additionally, Fairbanks, centrally positioned in the state, could cater to the Army, Airforce, Nome, and other communities that heavily rely on air travel. These areas have a significant number of DIY enthusiasts. In my view, there is a substantial opportunity for your business in these locations.

I am disappointed by the attitude of the store manager in Las Cruces, NM. Despite being a frequent customer who has purchased many tools, the manager was incredibly rude and unhelpful when I reached out seeking assistance for an issue. He dismissed me, claiming his job was unpleasant and that I should understand his behavior. When I mentioned receiving better treatment at the El Paso, TX location, he callously suggested I go there instead. This kind of treatment is unacceptable. It's frustrating to face such disrespectful behavior, especially as a loyal customer.

I had a concerning experience at the Clovis CA store with the individual, Harvey, in charge. While trying to make a $[redacted] tool purchase with $[redacted] on my debit card and the remaining on my Harbor Freight card, a misunderstanding occurred when I mentioned paying half in cash. Despite correcting the mistake, Harvey reacted rudely and continued arguing for ten minutes. I was extremely upset by his behavior and even felt dizzy. This incident has made me reconsider future purchases at Harbor Freight, and I intend to share this experience with others if the matter is not addressed promptly. I urge management to review the surveillance footage from 6:05 pm on 11-3 to understand the situation fully and hope for a resolution by terminating Harvey from his position.

As a loyal Harbor Freight customer who frequently shops at your store, I have spent a substantial amount annually. Recently, I encountered an issue when attempting to return an item with a valid receipt, only to be refused. Despite always keeping my receipts, I was told I returned too many items. Considering my recent windfall settlement from a drunk driving incident, I indulged in a spending spree at your store. The disparity between my purchases and returns is significant. I am currently awaiting a call back from the district manager, as today is my final day of patience. If unresolved, I will, unfortunately, take my business elsewhere.

Hello, I'm Patrick. I have been a long-time customer of your company. Your tools have enabled me to work on various projects, from automotive to construction. I would love to promote and exclusively use your tools on my YouTube channel where I demonstrate how to flip cars. If we could come to an agreement, I would be thrilled to showcase your tools in my videos, and I'm open to discussing the types of tools needed for each project. I understand this may be a long shot, but no matter what, I'll continue to support your company as a loyal customer. Thank you.

I recently attempted to use your automated phone service for assistance, but encountered difficulties. The system prompted me for my full account number, which I did not have access to as my statement only displays the last four digits. Subsequently, I tried providing the last four digits of my Social Security Number, but still faced issues. After requesting to speak with a customer service representative, I was connected to an individual whose background noise, including a crowing rooster, made communication challenging. This experience has been the worst customer service encounter I have ever encountered. I suggest improving your customer service practices by ensuring representatives are easier to understand and minimizing distractions. Regrettably, after being a loyal customer for an extended period, this will likely be my final interaction with your phone service. Disappointed with the service provided.

I tried to return a jack and impact less than a week after purchase with the receipt and the card used, but I didn't have the phone number associated with the purchase. The manager, David at the Sunset store in Las Vegas, was hostile because I arrived 10 minutes before closing. He insisted I needed the phone number used to make the purchase, even though I had the receipt, product, and debit card. After arguing, he threatened me and told me to wait in the parking lot. I want my refund and to file a complaint against this manager for his harassing behavior.