On Thursday, October **, **** at approx. *pm I attempted to purchase * quantity each of...

GetHuman-welcherp's customer service issue with Harborfreight.com from October 2018

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On Thursday, October **, **** at approx. *pm I attempted to purchase * quantity each of two different diamond tip masonry blades at your store at Rainbow &Westcliff in Las Vegas,Nv. that were on sale with coupons. The item number digits on the blades were * digit off the coupon item number although the products were the exact same items as on the coupons. I have seen this happen dozens of times on your products before, but has never been an issue as I assumed it was due to an item being old stock or very new stock. The sales computer would not accept the coupons, so a "store manager" was called. Rather than honor the coupons for the exact same product she made me stand at the checkout counter while she feebly looked for the other numbers which did not exist. Then informed me that she did not have the blades that were on sale, even though she was holding the exact blades in her hand. She said there was nothing she could do and refused to sell me the products. I have dealt with this same employee before and received the same hostile attitude. She obviously is not "manager" material. I am a member of your buyers club and have purchased thousands of dollars at your stores over the years. I would still like to purchase the blades from you, but without the hassle and wasted time that I have incurred. I would hope, also, that you could straighten out your numbering system and your employee.*Paul Welcher****-***-********-***-****
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Customer service issue
Reported by GetHuman-welcherp
Oct 19th, 2018 - 3 mons ago
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GetHuman-welcherp started working on this issue
Oct 19th, 2018 11:45pm