On Thursday, October **, **** at approx. *pm I attempted to purchase * quantity each of...

GetHuman-welcherp's customer service issue with Harborfreight.com from October 2018

2 views
 | 
19 similar
 | 
0 following
Help with my Harborfreight.com issue
First: share to improve GetHuman-welcherp's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-welcherp's next move: call Harborfreight.com.
The best way to get your problem resolved is to tap the button below to start calling Harborfreight.com. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-welcherp may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-welcherp's own words
On Thursday, October **, **** at approx. *pm I attempted to purchase * quantity each of two different diamond tip masonry blades at your store at Rainbow &Westcliff in Las Vegas,Nv. that were on sale with coupons. The item number digits on the blades were * digit off the coupon item number although the products were the exact same items as on the coupons. I have seen this happen dozens of times on your products before, but has never been an issue as I assumed it was due to an item being old stock or very new stock. The sales computer would not accept the coupons, so a "store manager" was called. Rather than honor the coupons for the exact same product she made me stand at the checkout counter while she feebly looked for the other numbers which did not exist. Then informed me that she did not have the blades that were on sale, even though she was holding the exact blades in her hand. She said there was nothing she could do and refused to sell me the products. I have dealt with this same employee before and received the same hostile attitude. She obviously is not "manager" material. I am a member of your buyers club and have purchased thousands of dollars at your stores over the years. I would still like to purchase the blades from you, but without the hassle and wasted time that I have incurred. I would hope, also, that you could straighten out your numbering system and your employee.*Paul Welcher****-***-********-***-****
GetHuman-welcherp did not yet indicate what Harborfreight.com should do to make this right.
I have an issue with Harborfreight.com too
How GetHuman-welcherp fixed the problem
We are waiting for GetHuman-welcherp to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Harborfreight.com's attention and get better help faster. Tap below to get started.
Having Harborfreight.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Harborfreight.com email you?
This email address isn't valid
Follow this issue
See how GetHuman-welcherp fixes it.
This email address isn't valid

Harborfreight.com

Customer service issue
Reported by GetHuman-welcherp
Oct 19th, 2018 - a mon ago
I have an issue with Harborfreight.com too
Not resolved
Seen by 2 customers so far
Similar issue to 19 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-welcherp started working on this issue
Oct 19th 11:45pm