I was taken off or account was paused on the platform. I dont know what to think about...

I was taken off or account was paused on the platform. I dont know what to think about that cause I can still sign in to my pro account but I still dont get jobs sent to me.*I was on my way to a job on a rainy day. I was about less than ** min from arriving and my truck shut down on the freeway during the heaviest of the rain. I had to cost as far as I could to pull into the driveway of the delaware state park in ohio. Then I had to push the truck in the rain the rest of the ways in to get out of the road. After observing the matter I found that my alternator had burned out. I tried contacting my handy rep and got ignored cause they thought I stood my customer up. Well no body tried to call me and find out what was going on and to thia day in still waiting on someone to find out what happened that rainy day.*I am trying to get back activated on the platform. I should not be the blame for what I could not help. Also my phone service was in and out of range it was so much rain and thunder. I could not believe after all the running to different cities near and far that my leads would treat me this way. No body knew if I was dead or alive..I know they lost money that day but so did I.. *I feel I was shut down or froze for something out of my hands. No attempt to contact me was made. I want to be reactivated and I want to speak with a rep over the columbus ohio area. ***********Thank you