I am have been a customer of HSBC for over ** years and have always had good service in...
GetHuman3841478's Complaint issue with HSBC (UK) from October 2019
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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3841478's own words
I am have been a customer of HSBC for over ** years and have always had good service in the bank and over the phone.*I visited HSBC Lakeside last Friday for them to help with a standing order. I have done this before with no trouble. I went in as sometime if I do this on my mobile or Ipad I have a problem.*I was met with a "soured face" member of staff who said I could do this at home!! I found her to be patronising and very condescending. She said that most of her elderly customers have no problems with this but I mentioned that we should be looking after the customers who cannot do it. She said that I was assuming that elderly people were unable to do home banking, I said that many people do not have access at home to phone, computers etc and these are the people that we should be looking after. I left before I could ask her to help me with other issues as I was disgusted with her attitude.*Also a gentleman was waiting to see her and it would not have hurt her just to acknowledge that he was waiting and that someone would be with him shortly. I think this person needs training with customer relations and also that everyone is not as good as her!!!!!
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