I am have been a customer of HSBC for over ** years and have always had good service in...

GetHuman3841478's Complaint issue with HSBC (UK) from October 2019

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The issue in GetHuman3841478's own words
I am have been a customer of HSBC for over ** years and have always had good service in the bank and over the phone.*I visited HSBC Lakeside last Friday for them to help with a standing order. I have done this before with no trouble. I went in as sometime if I do this on my mobile or Ipad I have a problem.*I was met with a "soured face" member of staff who said I could do this at home!! I found her to be patronising and very condescending. She said that most of her elderly customers have no problems with this but I mentioned that we should be looking after the customers who cannot do it. She said that I was assuming that elderly people were unable to do home banking, I said that many people do not have access at home to phone, computers etc and these are the people that we should be looking after. I left before I could ask her to help me with other issues as I was disgusted with her attitude.*Also a gentleman was waiting to see her and it would not have hurt her just to acknowledge that he was waiting and that someone would be with him shortly. I think this person needs training with customer relations and also that everyone is not as good as her!!!!!

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HSBC (UK)

Complaint issue
Reported by GetHuman3841478
Oct 28th, 2019 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 698 others
0 customers following this

Timeline

GetHuman3841478 started working on this issue
Oct 28th, 2019 2:08pm