HSBC (UK) Customer Service Issues

Last year, I was contacted by Quickly Finance Limited, trading as Fast Track Reclaim, regarding a PPI claim for loans I had with HSC. Despite my not requesting the claim, they pursued legal action and obtained a judgment against me. I never received any PPI refund from HSC or HSBC. I need confirmation that no money has been paid to me regarding a PPI claim to address this issue with them. My details at the time of the loans were: Name: M.A.J. Tobin DOB: 16/08/[redacted] Address: 30A Victoria Street, Hucknall, Nottingham, NG15 7EA I was employed as a bus driver for Nottingham City Transport at that time. Although a claim was made and supposedly accepted, I want to clarify that I have not received any PPI refund. Your assistance in this matter is greatly appreciated, given the situation created by this company's actions.

Dear HSBC customer service, I have been unable to access my internet banking for a few months now. Despite reaching out via email about international calls, I have not received any responses. Currently stuck in Croatia due to the Coronavirus, I followed the instructions on my blocked internet banking to call [redacted] [redacted] [redacted] last week around 4:00pm local time. After a 3-minute wait, a representative picked up and took one minute to verify my account. I was informed that HSBC UK can only return calls to the phone number on file. I possess my password and security device, yet my internet banking remains blocked, which seems unlawful. As an international bank, why must customers be limited in seeking assistance globally? If my account ownership is verified, why can't HSBC UK call me back? Without many branches worldwide, why should customers incur significant costs phoning HSBC UK for resolution? Is there a toll-free international number available? Please respond to my concerns. Thank you, K. Y. F.

Dear All, I am writing to express my concerns regarding the challenges I am facing with HSBC Bank and their banking services. Having been a loyal customer since the days of Midland Bank, I have adapted to various banking methods over the years. As someone who used to visit the branch regularly but now relies on alternatives due to mobility issues, I have encountered difficulties with telephone banking and accessing online services. Despite my attempts during lockdown, I find it hard to hold the phone for extended periods, and I am struggling to understand why all my contact numbers seem to be outdated. My limited mobility, especially worsened by the lockdown, makes simple tasks like posting a letter or managing cheque payments quite challenging. Even attempts by my daughter to assist in setting up telephone banking were unsuccessful after multiple tries and discovering that HSBC no longer provides information via mail, directing customers to online resources instead. At 90 years old, navigating online platforms independently is daunting. I seek a reasonable solution and understanding from HSBC to address my concerns, as I strive to manage my finances efficiently in these challenging times. Sincerely, Mrs. Rhymes (Typed by her daughter)

Dear HSBC Support, I am Katarzyna Koleczek, a customer for eight years, unable to access my account currently. My account details are: Sort Code: 40-06-30 Account Number: [redacted]5 I am unable to log in to internet banking due to my security key's battery being depleted. My physical card is lost and blocked, and I accidentally locked my security number for phone banking and need it reset. Although residing in Poland because my employer closed the UK branch due to the pandemic, I am unable to travel back due to quarantine restrictions. Unfortunately, all HSBC branches in Poland are closed. When I contacted the HSBC help desk, I was informed they couldn't assist me. I have a friend in London willing to help. Could you please authorize her to represent me at a UK HSBC branch with a formal permission letter from my lawyer? Considering the current situation, could you send a new security key and card to my address in Poland? My address is: Katarzyna Koleczek Kolska 9/1 01-[redacted] Warsaw Poland Thank you for your attention to this matter. Sincerely, Katarzyna Koleczek

I purchased shutters from Absolute Plantation Shutters in Cheadle two years ago. Their fitter damaged two doors during installation, and I have been trying to get a refund for the past year. I paid £[redacted] for the shutters. I have reached out to CAB, Trading Standards, and the Ombudsman. I recently learned that I could have claimed a refund on my debit card, which I didn't know before. I have been a customer of my bank for 50 years. The Ombudsman just informed me of this new information. I have tried everything to resolve this with the company, but they have been unhelpful and rude. They said they will only respond to Trading Standards or a solicitor. I am currently unable to work for health reasons, and the money in my account is what I rely on for emergencies and daily expenses. Can you assist me with this issue? I would greatly appreciate any help. It's been a frustrating experience dealing with this company, as they have shown no morals despite providing poor quality products.

I am writing to address some unrecognized transactions on my account 40/37/10 with reference number [redacted]1. I previously reached out to Deepack Babu Nalk from your Customer Advocate team, but it seems my letter sent on 21/10/20 to your Customer Care Team at P.O Box, Coventry, CV39GW has not been received. I have been experiencing unauthorized transactions from two internet companies, HELP TWITCH T and STEAMGAMES.COM.[redacted], for quite some time. Despite requesting a new card from your team on 6/10/20 due to these issues, the transactions have persisted. Even after multiple attempts to address this over the phone and receiving new cards, the problem remains unresolved. I finally spoke to an agent after several unsuccessful attempts and received another card. As I do not use laptops, I am utilizing my nephew's laptop and email to communicate. You can find my name, Mrs. Marian J Goodwin, in the account details. Thank you for your assistance in resolving this matter.

I am currently facing financial issues while abroad due to my HSBC bank card being held by the NLB Bank in Kosovo after it was blocked by the ATM. The bank in Kosovo states that they need HSBC's authorization to release the card. Unfortunately, I am unable to reach HSBC customer service due to phone line disconnection. I do not have online banking set up and lack information about my bank account like the sort code. My details are as follows: Luljeta Qeko, 74 Longridge Road, Flat 3, SW5 9SQ, London. My branch is HSBC Fulham Road in London. I seek a prompt resolution to this situation.

I applied for an HSBC account a week ago but have not heard anything since. We live as Expats in Cyprus, and Cynergy bank in the UK is closing our account on December 29th. Our documents were certified and sent via DHL to HSBC in Coventry as per the online help number's instructions. However, the package was delivered to Catherine Ryan in Fareham after HSBC changed the address. Despite my efforts, there has been no progress. It's stressful not knowing if we have successfully opened an account with HSBC. Please advise. Thank you.

I received the Welcome Pack via email, but it did not include the Account Number or Sort Code. I need to transfer funds to the new account before Christmas as I live in Cyprus and the mail will not reach me in time. Please send me the Account Number and Sort Code via email so I can make the deposit. I have been attempting to contact you by phone, but there seem to be issues with the phone lines. This is an urgent matter. Thank you.

Hello, I wanted to inform you that a parcel was sent to HSBC via DHL on September 24, [redacted], and received by HSBC on September 29, [redacted], signed by Bill Postroom. Unfortunately, there has been no response from HSBC since then, which has been quite frustrating. I would like to request the following actions without any delays: 1. Cancel the check for USD 27.5 million issued in my name and received from HSBC. 2. Transfer USD 10 million to my company's account - Jitumu World Group-SA Account # 01[redacted][redacted]-23. 3. Re-credit my HSBC Transit Account # [redacted]9 with the remaining USD 17.5 million. 4. Inform me of the balance in your books after the transfer. 5. Request a new product for remote monitoring of my account, allowing only balance inquiries via the Internet and SMS alerts on my foreign number for any account operations. The parcel included my HSBC Bank Statement till October 15, [redacted], and my legalized International Passport Copy. Thank you and best regards, Modibo Coulibaly Street [redacted], Gate [redacted], Magnambougou Projet, Bamako, Mali, West Africa Tel: +[redacted]9 Email: [redacted]

I submitted a request for a buyout of my personal loan from CIB Egypt on October 18, [redacted]. However, the request was unsuccessful due to issues with the HSBC bank transfer to CIB Egypt. As a result, I continued making monthly payments to CIB and had the same amount deducted by HSBC in November, December [redacted], and January [redacted], causing significant financial strain. On January 25, [redacted], I had to make a large cash payment to CIB to close the loan. Upon investigation, it was revealed that HSBC did not comply with the regulations set by CIB for buyout loans, leading to this complication. Despite raising this concern with HSBC since November [redacted], no resolution has been provided by the sales team, and no effort has been made to rectify the situation. I am seeking a refund of the deducted amounts from HSBC in October, November, and December [redacted] so I can resume payments on the buyout loan. Your prompt attention to this matter is appreciated. Thank you.

I have power of attorney for my mother's HSBC account, registered by my brother. He advised me to visit a branch to provide my signature. Today at 3:20 PM, I visited the HSBC branch at Priory Park West. Despite waiting 15 minutes, I was told to return another day due to the imminent closure at 4:00 PM. The refusal to make an appointment and the lack of flexibility in customer service were frustrating, especially in light of current restrictions. I request assistance in booking an appointment at a branch near HU14 3PY to avoid wasted time and inconvenience. Thank you.

Hello, I have spent the last 16 minutes and £5 of phone credit trying to reach a live person by calling the Premier customer service line. This is not acceptable. The advertised hours are from 8 am to 8 pm daily, but not all customers can or prefer to use online banking. It's frustrating to always encounter automated messages directing me online and not offering a toll-free number. I tried to make a payment for my new windows installation but couldn't connect with a customer service representative due to COVID restrictions. Contacting HSBC is always a hassle, and I'm contemplating moving my funds to another bank if these issues persist. I can be reached at U.K. landline 01[redacted]16. Sincerely, Barbara Pickstock from the Cheltenham, Glos branch.

Subject: Issue with HSBC Account Services Hello Mr. Stuart, I hope this email finds you well. I am writing to express my frustration regarding the poor service I have experienced from HSBC. Today, my phone call was disconnected twice, despite assurances that I would receive a callback if it happened again. Unfortunately, I did not receive any follow-up. My partner, Mr. Holding, has been a customer since [redacted], and the decline in service quality has been noticeable in recent years. We have encountered numerous issues and even filed an official complaint with reference number REF: [redacted]. However, to date, we have not received any compensation or communication from the company. After canceling our card, we faced additional complications with unexpected charges being added to the final amount due. I kindly request that your team investigates this matter and provides a response within five working days from today, the 16th of April [redacted]. Thank you for your attention to this matter. Warm regards, Sally Smith

My employer has been trying to transfer my salary from Hong Kong to the UK. HSBC UK continues to say that my account is not valid. My employer received a message from HSBC HK stating that a USD payment was rejected by my bank again. HSBC HK will be able to determine the reason for the rejection upon receiving a formal telegram from HSBC UK. It seems that the issue is the same as last time, referring to my bank account being invalid. Despite requesting a formal explanation letter from HSBC HK, there may be a delay of up to 14 days due to COVID-19. Could you please verify with HSBC UK that my bank account is functioning properly? If it is, why was the payment with transaction reference number N[redacted]3 rejected? Any information you can gather from HSBC UK would be appreciated. This recurring problem needs to be resolved promptly to avoid future occurrences. Thank you for your assistance. Karl Wainwright

On Tuesday, June 22nd, I arranged a CHAPS money transfer that exceeded my limit. After spending over 45 minutes on the phone, I was assured it would be processed by the end of the day. On the 23rd, the money had not been transferred, and my call to HSBC was disconnected after a long wait. Upon calling again, I was informed that the transfer department had no information about it. Despite being transferred to the fraud department, I was told there was a backlog causing delays. Even after providing a reference number, I was disconnected while holding for 30 minutes. Today, the 24th, I called at 9:55 am and after a long wait spoke with a new contact, Debbie. A series of security verifications delayed the process, with the agent asking unexpected questions. Even after providing the transaction reference number, I was asked to hold for additional details. It has been a challenging process with no clear resolution in sight.

Dear HSBC Bank, I am writing to address an issue concerning my younger brother, Stephen Paul Jordan, who is under my care as an appointee due to his learning difficulties and visual impairment. I recently attempted to withdraw funds from his account using his debit card for his care home expenses but was informed that there was a hold placed on the account. I am seeking clarification on the reason for this action and would appreciate a prompt response as I manage his financial affairs. His account details for the High Street Erdington branch, which is set to close in July [redacted], are as follows: sort code 40-11-07, account number [redacted]5, along with other account details. Due to this issue, I have had to use my own funds to cover his expenses at the care home to prevent any disruptions in his care. There are also outstanding invoices to Birmingham City Council that need to be settled to avoid any potential eviction. I kindly request urgent clarification from you to address this matter before I escalate my concerns. Your prompt response is crucial in ensuring his well-being. Thank you. Sincerely, M D Jordan

I recently switched my current account to HSBC from M&S Bank. I am unable to view my account online since I have not received the details to set it up, even though the opening letter mentioned this would be provided. I am worried that I cannot verify that everything is accurate, and currently, I am dissatisfied with the service from HSBC. Can you please send me the necessary information promptly so I can access my account online?

Good evening, I raised a dispute at the end of April or beginning of May [redacted] regarding an amount of $[redacted]. I have called numerous times to inquire about an update. In July, some phone representatives informed me that I needed to fill out an electronic dispute form, which I have done. Despite my repeated calls for updates, agents mentioned that I would receive my payment as an emergency until the dispute is finalized due to financial difficulties amid the pandemic. I have multiple children and facing money troubles. However, till date, I have not received the promised payment. The agents keep saying I will receive the payment within the next 24 hours, but instead, they keep transferring me between departments. I seek assistance in getting my refund promptly while the dispute is pending.

On the 7th of August [redacted], I encountered an issue logging into my HSBC account through the app. It prompted me to input my digital secure key password, which I had forgotten. When I tried to create a new password and answered the security questions correctly, the system informed me that the request had failed. Despite multiple attempts, I was unsuccessful in resolving the problem and reached the limit of login attempts. Kindly reach out to me via email or telephone regarding this matter. Thank you. - Noel Malcolm. Account: [redacted].