HSBC (UK) Customer Service Issues

Hello Terri Rose, I have recently received notice of an attempted withdrawal of £[redacted].49 from your checking account in a different country. Please visit our website through the link below to verify your personal information for security purposes. Once you have completed this verification, our fraud department will address the issue promptly. Thank you for choosing to do business with us. Sincerely, Mustache Edison Bulb

I am experiencing issues with my card. It is not displaying my balance at ATMs, preventing withdrawals, online purchases, and access to online banking. I can only make in-store purchases, but I am unable to track expenses. This problem has persisted for over five days, making it difficult to shop for family birthdays. Due to work commitments, I can't visit the bank in person. I am frustrated by the inability to resolve this over the holiday weekend. I feel compelled to escalate this matter to the bank's management as I missed an important family celebration. I would like to close my account and withdraw all funds. It is concerning to think how this situation might impact someone who relies on their card for essential expenses. Additionally, my card is not linking to Apple Pay on my iPhone.

Please review the message below that I received from HSBC Bank. I shared my information with the provided email address. Your attention to this matter is appreciated. HSBC BANK PLC 28 Borough High Street, London SE1 1YB, United Kingdom Fax: +44 (0)84 5[redacted] Dated: 27th August [redacted] Dear Customer, We have received an Application Draft for the release of $5,[redacted],[redacted].00 USD in your name. To proceed, kindly verify your details listed below for the opening of an ATM and INTERNET Banking Account. This will grant you access to transfer funds internationally and withdraw using your ATM MasterCard. Full Name: Contact Address: State: Country: Phone Number: Date of Birth: Marital Status: Occupation: Thank you for your cooperation. Sincerely, Mr. John Flint Chief Executive Director HSBC Bank PLC ====================================================================================== DISCLAIMER: The views expressed in this email are solely those of the sender. The message is intended for designated recipient(s) only and may contain privileged information. Please notify the sender immediately if received in error. HSBC Bank is not liable for any loss or damage due to this email. ======================================================================================

I provided the following address as directed by the bereavement team nearly two weeks ago. Despite this, I have not received any response as of today. Could you kindly investigate this matter? August 31, [redacted] [redacted] Mansfield Road Intake Sheffield S12 2AJ Phone: [redacted]6 Email: [redacted] Dear Sir/Madam, Regarding the recent passing of my father, my brother and I are in the process of selling the property. Our solicitor has informed us that the property is unregistered and lacks deeds. Our parents, however, believed that the deeds were kept by their bank, Midland/HSBC, for safekeeping. The individuals involved are: Brian Glover, born 25/07/[redacted], passed away 30/01/[redacted] Sheila Glover, born 08/06/[redacted], passed away 06/08/[redacted] The property address is 18 Carterhall Road, Gleadless, Sheffield S12 3HS. Our inquiries with the local branch and bereavement team only yielded your contact details. We have a pending property sale, and the solicitors require the deeds. Kindly expedite a search for the deeds. If located, please provide them for the solicitors at Taylor and Emmett's request. Should you not have the deeds, please review your records for any transactions by my parents related to mortgage or storage fees for the deeds. The mortgage was likely obtained in [redacted]. Yours sincerely, Deborah Anne O. (joint executor)

I am experiencing difficulties accessing my account. Each time I enter my password, I receive an error message indicating it is incorrect, leading me to believe I may have mistyped it. Unfortunately, this has resulted in my account being locked. When attempting to reset my security details, I am prompted to "generate security code," yet I am unable to locate this option or menu on my app, causing confusion. I am uncertain if this issue is due to the app being installed on both my iPad and iPhone (which lacks a SIM card), thus the devices are not associated with a phone number. Additionally, I am unsure if the absence of a digital secure key or the process to activate it is related to my predicament, as the activation instructions necessitate logging in, which I am unable to do. Access to my account is crucial, and I would greatly appreciate any assistance provided. Thank you.

Dear Sir/Madam, I am a British citizen who has been in China for over 13 years, along with Mark Tucker, with experience in the UK, Asia, and the Americas markets. I recently had an alarming experience with HSBC in Hong Kong, leading me to question their business practices morally, ethically, and commercially. I am disappointed with the slow response through their online help facilities and would prefer to address my concerns directly without delays. If possible, could you provide me with an email address where I can ensure my concerns are heard at a higher level regarding HSBC's business practices? I would like to avoid having to escalate this matter through the British Embassy in China. Thank you for your attention to this matter. Sincerely, Karl

8 Ladbroke Grove Countesthorpe Leicestershire LE8 5QT 27th September [redacted] To whom it may concern, Subject: Joseph Harry Sturgess – Account Number [redacted]2, Sort Code 40-28-26 I am confused as to why my account has been closed. I have been informed of fraudulent activity, causing me great concern. Despite my efforts over the past few months, I have received no clear explanation, advice, or support regarding this matter. This has left me without a bank account and unable to open a new one due to the impact on my credit file. After contacting your help desk, I was advised to reach out to Equifax. However, Equifax requested my bank details, which I can no longer provide as my account was closed. I have also contacted Cifas and received a database entry (attached), but it does not clarify the situation. The mention of an unfamiliar account number and the term "retained wrongful credit" have left me perplexed. I urgently seek clarification and guidance as this situation is hindering my job prospects and greatly affecting my mental well-being. Sincerely, Joe Sturgess

I have two HSBC accounts that have become dormant. After contacting HSBC Manchester at [redacted]-[redacted] Oxford Road (tel: [redacted][redacted]), they directed me to HM Treasury's complaint procedure at [redacted] HM Treasury advised me that any dispute with the bank should be handled first by the HSBC Complaints Dept, and if not satisfied, I could seek further review from the Financial Ombudsman Service at 0[redacted]. Therefore, I have forwarded my complaint as per HM Treasury's guidance and hope for a resolution. Sincerely, S.S.

Good Afternoon, I represent the North West Leicestershire District Council. We recently made a payment of £[redacted].80 to your Haywards Heath branch on 14/09/18, referencing account number [redacted]2. The payment was intended for Overton UK Ltd, but we have since discovered that these details do not belong to them. We suspect the payment may have been intended for Venture Factors, a company that is no longer in operation. Despite our efforts, we have not seen the payment returned to us. We have investigated with our bank, Lloyds, and they confirm that the payment was successfully processed to the designated bank account. Could you kindly provide clarification on the recipient of the payment? If email communication is not an option, please suggest a suitable telephone number where I can reach you. Warm regards, Helen Measures Exchequer Services Assistant Payroll Officer

Hello, About a month ago, my account was debited by an unknown individual, resulting in an overdraft when I hadn't deposited any funds at that time. After reporting this, the money was reimbursed. I subsequently reached out to explain the situation and expressed my desires to close my account due to concerns about future incidents. Following their instruction to call, I attempted to contact them using the provided numbers, but they proved to be nonfunctional, leaving me uncertain about my next steps. I discovered additional charges totaling 60 pounds upon reviewing my account in preparation for my upcoming trip to Australia, where I noticed your branches are available. This revelation has left me feeling frustrated and confused. My primary goal is to have my account restored to its normal status. I anticipate your response. Thank you.

Hello, I'm Yusuf from India. Recently, I received an email from HSBC Bank in London regarding the release of $5,[redacted],[redacted].00 USD in my favor. They requested me to verify my information for opening an ATM and Internet Banking Account for fund transfer and ATM card access worldwide. The details required include my full name, contact address, state, country, phone number, date of birth, marital status, and occupation. The email was signed by Mr. John Flint, the Chief Executive Director of HSBC Bank. The disclaimer at the end states the confidentiality of the message and advises on handling it if received in error.

Dear Sir or Madam, I am writing to address a concerning issue involving an employee from a financial institution associated with HSBC. On the website of the financial instrument, HSBC UK is listed under contacts: spdrgoldshares.com/usa/contacts. I have been struggling to connect with a manager at the employee's State Street branch to address this matter. My phone calls were met with responses stating that no managers were available to handle my complaint, while my emails have gone unanswered. When I called +1 [redacted] on October 23rd regarding GLD, I spoke with a representative named Chris who was intoxicated and unhelpful. Despite my efforts to get information about trading GLD shares for physical gold, Chris provided vague responses with impaired speech. It came to my attention later that there is a substantial share requirement that Chris did not mention, a critical piece of information. I am disappointed by the lack of professionalism and responsibility displayed by both the employee and the State Street firm. I also contacted the World Gold Council at +1 [redacted] and spoke with 'Emma' on Nov. 5, who was unhelpful and disconnected the call without providing the promised email address. The overall experience with the $30 billion SPDR GLD fund has been extremely disheartening and unsatisfactory. Sincerely, Jim M.

**Address Removed** Dear Sir/Madam, I kindly request a copy of my account statements from September 1, [redacted], to the end of October [redacted], sent to the above address. My wife, Joan Lane, managed our banking in the past, but due to her Alzheimer's, I now require this information. I am looking to track a £[redacted],[redacted] deposit from the sale of my property, which was then transferred to my son, Mr. D R Lane, to buy another property on my behalf. I seek to trace the payment to him as the property was registered under his name. The transaction involving the £[redacted],[redacted] should show in one of our joint accounts during the specified time frame. Your assistance in this matter is greatly appreciated. Thank you. Yours sincerely, Mr. Kenneth Gilbert Lane

My 11-year-old daughter downloaded the app "EditLab Picture Editor Effects" thinking it was free, but was charged £31.99 via iTunes, which came out of her own account. After reading reviews, it seems this has happened to many customers, indicating that the app's charges are not transparent. My daughter is upset as she did not realize there would be charges and usually avoids downloading anything with costs attached. I'm seeking assistance to resolve this matter and wondering if there are any protections in place for users misled by unclear app charges. Thank you in advance. - Mrs. G Hayward.

Dear Team, I hope you are well. I am currently facing an issue retrieving my bank statement for the period of April [redacted] to March [redacted]. During my time in Milton Keynes, UK, I opened a bank account with HSBC. I am unsure if I accessed this account beyond a couple of times before leaving in March [redacted]. Unfortunately, I do not have my password or the secure key pad to log in. I am reaching out to inquire if there is a way for me to obtain my bank statement for the mentioned period. Please advise on the necessary steps or details required from my end to proceed. I apologize for any inconvenience caused and appreciate your assistance in this matter. Thank you for your understanding and help. Best regards, Upkar

Hello, I acknowledge my poor credit history but applied for a loan tonight, anticipating rejection. Despite my credit situation, I explored bad credit loan options all with around 50% interest, which is unmanageable for me. I have compelling personal reasons for needing this loan from you specifically, as I believe I can responsibly repay it. Unlike the 50% interest loans, your terms would make repayment feasible for me. I kindly request your reconsideration. I hold a stable job for over 3 years and guarantee timely monthly payments. Thank you, Beth

Subject: Urgent Attention Needed – HSBC Account Closure Issue Dear Mr. Flint and Mr. Elhedery, I am Istrate Laurentiu residing in the United States and I am writing to address a pressing matter regarding my Bordeaux, France, HSBC accounts. Since November, I have been attempting to close my accounts through my branch but have faced persistent delays and disappointing customer service, resulting in unattended service charges and unauthorized insurance fees that have led to overdrawing my account. Despite my efforts to cover these charges and bring the balance to zero, the insurance fee continues to overdraft my account, causing distress. I am left wondering if this disregard for customer concerns is a strategy by HSBC to boost profits. My French HSBC main checking account number is [redacted]5. I kindly request your intervention as referring me back to the local office has only exacerbated the delays I am facing. If my plea is disregarded, I will have no choice but to seek assistance from consumer agencies in the United States. Mr. Flint and Mr. Elhedery, as a retired accountant and commercial lender officer, I implore your help in swiftly resolving and closing this matter. Sincerely, Laurentiu Istrate

Dear Customer, I recently received an email notifying me about the approval of $5,[redacted],[redacted] USD in my favor. In order to proceed with opening an ATM and INTERNET Banking Account for me, they are requesting confirmation of my personal details. The requested information includes my full name, contact address, state, country, phone number, date of birth, marital status, and occupation. Once verified, I will be provided with login details to transfer funds worldwide and access my ATM MasterCard. The email was signed by Mr. John Flint, the Chief Executive Director of the company, with working hours from Monday to Friday and also on Saturdays. It is crucial to ensure the accuracy of the provided information for a seamless process. Thank you, [Initials]

Dear Customer, We are excited to inform you that we have received an application draft for the release of $5,[redacted],[redacted] USD in your favor. Please kindly provide us with the following details for verification to open an ATM and Internet banking account in your name: Full Name, Contact Address, State, Country, Private Phone Number, Date of Birth, Marital Status, and Occupation. Thank you for choosing us. Sincerely, Mr. John Flint Chief Executive Director HSBC Bank Working Days: Monday to Friday Time: 9 am to 5 pm Saturday Banking: 9 am to 1 pm DISCLAIMER: This email and its attachments are intended for the designated recipient only. If received in error, please delete it and notify the sender immediately. HSBC Bank is not liable for any loss or damage resulting from this email.

Dear Madam, I am reaching out to address an issue regarding my credit card. I have been unable to use the card since I received it about two weeks ago. On the 4th of May, I visited the Hull branch with my ID as requested after calling the credit card support number earlier. Despite a prolonged discussion, they mentioned that the security team would unblock my card on the 6th of May. Unfortunately, when I attempted to withdraw money from an ATM yesterday, I was still unable to do so. I am baffled as to why the credit card was issued if it cannot be utilized. It has been frustrating to make numerous calls and visits without any resolution. I urge you to address this promptly. It’s disheartening to be unable to use my card after all this effort. Please honor the promise made at the Hull branch to unblock the card. I eagerly await your swift response. To ensure a comprehensive record of this matter, kindly respond to this email account, per Trading Standards guidelines. Sincerely, K. Suits