HP Customer Service Issues

I purchased an HP Pavilion laptop 15t-cs300 in November. I encountered issues with the fan constantly running and heating up the laptop. Despite sending it in for repairs and receiving it back, the problem persists. After sending it back on April 2nd, I have not received any updates on the status of the repair. I called customer service, but have not been contacted regarding a resolution. I am frustrated as I am not being offered a replacement or refund. The customer service case number is BRF48521-01 and the case number is [redacted]. I am eager to have this issue resolved promptly as the laptop has spent more time in the repair center than with me. I am seeking a refund so I can purchase a functioning computer. Your assistance in this matter is greatly appreciated.

I bought the HP Desk Jet Plus [redacted] last November. Lately, it's been printing only one copy randomly. I find it very frustrating and stressful to deal with this printer issue, especially since I'm 80 years old and not familiar with troubleshooting printers. I have already installed the driver and checked that it's not offline. Even my son, who is a programmer, couldn't fix it. Due to the current situation with Covid-19, getting help from others has been challenging. The lack of warranty information and an instruction book has made it even more difficult to resolve the problem. My older HP printer works well but requires more effort due to mobility issues. I want to be able to use the [redacted] with my laptop. I'm disappointed that I'm facing these complications with an HP product. I appreciate any assistance you can provide. Thank you.

Issue with HP Officejet Pro [redacted] Serial number: CN46DCW3XV Encountering printing problems with missing printer properties in Microsoft Word. Instead of printing, it launches the HP app without printing. The app shows 'connected' but print option is not highlighted. Test page from printer works fine. Frustrated as I recently purchased ink. Constantly facing errors when providing info to HP for support. Just want to print my documents without software interruptions. Tried accessing support phone number but HP site errors prevent logging in.

I have been consistently charged for a printer that I no longer use. I am seeking a refund for each month’s charge. I have acquired another printer that utilizes the same ink, ensuring it won't go to waste. However, the new ink cartridges only function in the broken printer. Despite the device being just 6 or 7 months old and crumbling, my attempts to communicate with HP have been futile, and the charges persist. Additionally, I did not receive the ink for the past two months, despite being entitled to a four-month supply with my new printer purchase. It is imperative that I have a conversation with a representative to eliminate these unauthorized fees. The printer's premature malfunction and the lack of response coupled with the unjust ink charges have left me exasperated.

Recently, I purchased an HP printer but faced difficulties installing and syncing it with my internet provider. On 5/22/[redacted], I contacted HP for help. During the setup process, I was advised to pay $59 for a WiFi router intranet fee, with a total potential cost of up to $[redacted]. I was given Customer ID PB08PNJB. While working with "Eddie" from HP support, he recommended a $[redacted] malware firewall for computer protection. After this, I was told my Windows operating system needed to be reinstalled for $[redacted]. After completing the setup, I spoke with Nicholas from the IT billing department, and the total cost was $[redacted] (reduced to $[redacted] with a $20 PayPal credit card sign-up discount). The charges included the initial WiFi intranet fee, firewall installation, and operating system reinstallation costs. Nicholas helped me set up a PayPal account, but I preferred to pay differently. Despite some payment issues and withdrawal attempts, Nicholas assured me that only the agreed amounts of $[redacted].99 and $[redacted] would be taken. However, multiple unauthorized withdrawals occurred, leading me to close my credit card and face challenges retrieving the funds. I have tried contacting HP customer support without success. This experience has left me feeling deceived and stressed. I hope this type of situation is not common and that HP takes action to prevent such incidents in the future. Thank you.

I recently purchased an HP Envy Pro [redacted] 3-in-one Printer, but unfortunately, it is not working at all. It seems to have no power as there are no lights or sounds coming from it. When I try to contact customer support for assistance, I only encounter automated systems that do not address my issues. I am frustrated and just want to speak to a real person to resolve this. The printer initially worked, but suddenly stopped, and I cannot seem to get it to function again. As a disabled individual, I find the control placements challenging to navigate. I chose this model for its alleged wireless capabilities, but it seems that was not accurate. All I want is a functional 3-in-1 Printer without unnecessary complications, and once set up, I expect it to remain operational. It is disappointing that HP does not seem to prioritize customer support, leaving me with a non-functional product despite my investment.

I own an HP Officejet Pro [redacted] printer, and I am experiencing an issue where it prints pictures with pink streaks and smears horizontally. I have tried replacing all three color cartridges, aligning the print head three times, and cleaning the print heads five times. However, the test page still shows white streaks in the blue square, black streaks in yellow, pink streaks in dark blue, yellow streaks in green, but orange is clear. Despite my efforts, the picture quality remains compromised. I seek assistance as my printer is only nine months old and should not be displaying these printing issues. I kindly request prompt help to resolve this matter. The serial number for my printer is TH05D2Q1KF. Thank you, Wayne Woods

Date: June 3, [redacted] I've encountered extremely poor customer service in relation to my HP EliteDesk [redacted] G4 DM. My company has been long-time users of the Elitebook Series and have been satisfied with their durability and performance. However, transitioning to the Elitedesk Series has been disappointing due to the lackluster customer service I've received. During my first call, I inquired about the part number for a compatible graphics card for my machine. The representative was clueless and unhelpful, failing to provide any information and neglecting to follow up as promised. The second call was even worse. Despite having purchased a WLAN card based on the maintenance guide, I ran into issues getting it recognized on Windows 10. The first representative I spoke to claimed the machine did not support a WLAN card and abruptly hung up on me when I contested his response. After significant troubleshooting, I discovered an error in the manual that caused confusion and wasted hours of my time. Correcting this mistake led me to realize the WLAN card model required for my setup. Sincerely, A.E. Jenke Director of IT Services Total Logistics Consulting

Hello, my computer is unable to detect any available wireless networks because it is missing a wireless network adapter. I can't find the wireless adapter option on my computer. I have tried everything, including reinstalling the network adapter in my device manager. Finally, I noticed that my network controller is showing an error status and I can't install updates properly. Every time I try to update the Intel wireless network adapter, it initially shows as successful, but then the install option reappears. I believe the issue lies with the network controller. I attempted to restore my system and troubleshoot my network problems, but it hasn't resolved anything. The network controller is displaying a code 28 error.

Hello, in March, we contacted customer support about our HP Omen laptop. Unfortunately, it is still stuck on high brightness, and we can't adjust it. We were advised to send it in for repair, but couldn't due to virtual school. We now need it fixed by August 10th for college. We have a ticket ready. How can we send the laptop to you, and can we expect it back by the deadline? Thank you, Karen Elias, mother of Matthew Elias.

I have an HP [redacted] G1 base model laptop and recently purchased a VGA to HDMI adapter to connect to an LG TV. Initially, I encountered a blank screen when plugging in the VGA to the PC, but using the Win+P shortcut brought the display back. Despite resolving the blank screen on my laptop, connecting to the TV now shows a "no signal" prompt. I attempted different display settings in the graphic properties, like cloning the display, but the issue persisted. To address this, I downloaded Intel support to update the graphic driver automatically. After updating multiple drivers, I keep receiving an igfxTray.exe prompt about the optimal resolution, recommending [redacted] x [redacted], which exceeds the maximum resolution my system supports ([redacted] x [redacted]). I'm running Windows 10, and I need help finding a solution to successfully display on my LG TV.

I recently purchased an HP [redacted] printer, but within a year, it started having power issues prompting me to return it and opt for a different brand. Despite also buying an HP laptop recently, I’m now being prompted to calibrate the battery, even though I only use it once a week. After seeking assistance from Shriniwas at Smart Friend services, I felt pressured to pay for a simple question about Windows 10 updates. It seems like a money-making scheme considering I haven’t owned the products for long. I am dissatisfied with HP's products and the low customer satisfaction ratings. Please refrain from sending me any more product offers. I would like the corporate address to voice my grievances to HP's CEO directly.

I am inquiring about Case [redacted]. I am seeking an HP customer service email to address an issue with a vertical orange streak on my page. My HP account number is [redacted], with the Serial Number TH92K8F151. After spending over two hours with an online agent in chat, I was initially informed my printer would be replaced. However, it was later discovered that the printer was under Spacey Walker, and my warranty had expired. I was requested to provide my receipt for the purchase of the HP DeskJet [redacted]. Unfortunately, I had to end the chat with the agent, Happy, due to personal commitments, but I appreciate Happy reaching out to me at 10:15 p.m. for a brief phone conversation. I kindly request an email address to forward my receipt and the details of my chat with Happy for further assistance. I believe customer time is valuable, and accurate information from the beginning would have prevented unnecessary frustration. Thank you for your attention to this matter. Have a wonderful day.

Which countries are global superpowers? 1. Nations with a rich culture, a robust economy, and industries based on cutting-edge ideas. 2. Those that engage in constant and dynamic promotion of both their overt and hidden capabilities. Who will emerge victorious in bilateral or multilateral conflicts? 1. The party with a fresh strategy and approach. 2. Those equipped with advanced weaponry. What factors sustain global corporations as industry giants? 1. Consistent and dynamic advertising, coupled with the pursuit of innovative ideas to stay ahead of fierce competition. 2. Offering appealing and evolving products and services that captivate and retain customer loyalty. In the age of information overload, effective advertising with genuine benefits is key. Essential features include: - Clear advertising highlighting benefits for brands, products, and services. - Adaptable and dynamic campaigns aligned with customer interests and technological advancements. - Tailored packages catering to diverse family tastes across different generations. - Strategic planning combining short-term trends and long-term objectives. - Emphasis on family-oriented marketing over individual targeting. - Promotions fostering reciprocal relationships within families. - Alignment with global organizational objectives and cultural policies. To discuss partnering with LAP Advertising Group for innovative promotional products, contact us at +[redacted]74 or [redacted] Best wishes, Public Relations Officer, LAP Advertising Group

My laptop, a Windows 8.1 model 15-R132WMREV:[redacted]-[redacted] with serial number CND51529FP and product ID K7W77UA#ABA, is having trouble booting up completely. When running a test in F2, it reported a hard drive short DST check failure. I'm wondering if there's a way to reboot the hard drive if the issue isn't actually the hard drive. I purchased the unit new in [redacted], but I'm unable to access the BIOS to retrieve the product key in case the hard drive needs to be replaced. If the hard drive has indeed failed, I need guidance on how to locate the product key and obtain a DVD to reinstall Windows 8.1. Moreover, what other issues could be causing this problem if the hard drive itself is functioning properly? I'm stuck until I can retrieve the product key. The failure ID is -MC701R-7N6AMM-XD7WLJ-60TR03. Any assistance would be greatly appreciated.

Hello, I own a HP ENVY TouchSmart 15-j001tx Notebook that I recently upgraded from Windows 8.1 to 10. This laptop has four speakers - 2 near the screen and 2 below the housing in front. Since the update, only the 2 speakers below the body are working, while the other 2 near the screen are not. Could someone advise me on which driver I need to address this issue? Thank you.

I sent my upgraded Pavilion computer, still under warranty, to get the hinges fixed. They kept it for months, claiming parts were being ordered, and kept changing the return date. When I finally got the computer back after about 2 months, it was not the same. My RAM upgrade to 16GB was missing, they removed Windows 10 Pro, and the upgraded keyboard was gone. Additionally, they replaced the original memory stick with an off-brand one, changed the motherboard, and it seems like it was outsourced possibly to India or China. I believe valuable parts were stolen and replaced with inferior products. I need my computer back immediately with all the upgrades for my business and school. I documented the upgrades with pictures and receipts when I sent it for repair. Despite numerous phone calls and wasted time, I haven't received a proper solution. My time is precious, especially with a busy schedule and five children to care for, the youngest being 5 years old.

I bought an HP ENVY 6455e from Staples.com on 6/02/[redacted] and got it on 6/05. After setting it up successfully with HP Smart on my Windows 10 Laptop via Bluetooth, it worked well for about a week. However, it started going offline every few days, requiring me to reboot by unplugging and restarting. Despite troubleshooting with HP Support and seeking help from a knowledgeable neighbor, the issue persists. Disappointed with the printer's performance, I'd like a Return Approval for a full refund, including a pre-paid shipping label. Thank you, Pete D.

I owned an HP [redacted] printer with a monthly ink program, but due to Covid-19, I didn't receive any ink. When I called to request it, I was offered an upgrade to a newer model at a discounted price. I decided to get the new machine and gave away the old one. However, upon receiving the new printer, I noticed it had a smaller ink cartridge and was not as durable as my previous one. The prints are light, blurred, and photo quality is poor. I contacted customer service, but the call got disconnected after being put on hold. I want to return this unsatisfactory printer for a full refund. I have already canceled my monthly ink program. I feel deceived as the new machine is not an upgrade from my Inkjet Pro [redacted]. It has been frustrating trying to communicate my issue as I don't get proper help. Thank you for your assistance in resolving this matter.

I recently reset my laptop, and to my surprise, after reinstalling the operating system, I found ExpressVPN installed on my computer. ExpressVPN support informed me that reinstalling it voided the free usage and I would now need to pay for it. I was never informed about this software, nor was I aware of its presence when I bought the laptop a year ago. I haven't received any emails regarding this, and neither HP nor Windows 10 provided any information. Now I'm being asked to buy the software again or start a new "free trial."