I have an HP Officejet Pro ****, purchased Sept. *, **** (a wonderful printer). It rec...

GetHuman-icuinva's Returns and Repairs issue with HP from November 2020

Help with my HP issue
Top Tip from another customer
If you are looking to check your warranty you can use the link to check the warranty on your HP. Just click the link and sign into your HP account. If you are in need of a repair you will need to call HP. First, check your warranty to see if the HP is covered, if not, call in and you may need to pay for the item to be fixed.
The issue in GetHuman-icuinva's own words
I have an HP Officejet Pro ****, purchased Sept. *, **** (a wonderful printer). It recently gave me the error message: "Missing or failed Printhead" Error Code *xc**a******I researched on your support site and ordered a replacement printhead, part *CR***A. It arrived today (**********).**The first error message, after inserting the new part and cartridges was that the cartridges (*** or ***xl) were for an older version of my printer. Therefore they would not print. I replaced them with *** cartridges and that error message went away.**The second failure was an inability to align. Although it processes a print job, the paper has only minimal ink marks, none of which are readable.**What can be done? Patty Devine, Order *******-*****

GetHuman-icuinva did not yet indicate what HP should do to make this right.

How GetHuman-icuinva fixed the problem
The ink cartridges that were sent with the replacement printhead were expired or incorrect for the model I was fixing. Changing to new ink cartridges and then realigning them solved the problem. Now I must deal with HP Support*Supplies to refund the cost related to the improper*expired ink cartridges.
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How Do I Make a Warranty Claim for My Hp Computer?Is it possible to get technical support from HP?How do I return my HP computer?How do I make a warranty claim for my HP computer?
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Returns and Repairs issue
Reported by GetHuman-icuinva
Nov 14th, 2020 - a year ago
Fixed
GetHuman-icuinva shared how to fix
Seen by 12 customers so far
Similar issue to 6342 others
0 customers following this
Items needed
Name
Order number
Billing address
Email address on account
Phone number on account

Timeline

GetHuman-icuinva started working on this issue
Nov 14th, 2020 8:00pm
GetHuman-icuinva confirmed the issue is fixed. Hooray!
Nov 15th, 2020 1:13am