My name is Barbara Forgy I have used three (*) HP laptops, one returned to HSN with ma...

GetHuman-zazusa's Device Support issue with HP from September 2020

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The issue in GetHuman-zazusa's own words
My name is Barbara Forgy I have used three (*) HP laptops, one returned to HSN with many problems after their return period, the next was returned for repairs, and now the third purchased in July or August, ****. There have been many problems with the ** inch lap top I now have in my possession after using HP technicians. *My first two technicians were cordial and helpful. Third was also cordial however not helpful and refused to give me any service unless I pay a charge. Now, I was not happy about this mainly because I was not charged or asked for payment on the two previous visits. *I now have a laptop totally useless to me. **As an ** year old senior with moderate income I want you to know I cannot spend my income on items that can’t service me properly. This product was purchased on HSN’s flex pay and that was a hardship. *I also purchased from HP coverage for spyware, malware, etc. *My request is for consideration for a new laptop with coverage.**Amiably,*Barbara Forgy***** *th Avenue *** C*New York, NY *****

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Device Support issue
Reported by GetHuman-zazusa
Sep 24th, 2020 - 4 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 5428 others
0 customers following this


GetHuman-zazusa started working on this issue
Sep 24th, 2020 1:14am