My name is Barbara Forgy I have used three (*) HP laptops, one returned to HSN with ma...

GetHuman-zazusa's Device Support issue with HP from September 2020

Help with my HP issue
First: share to improve GetHuman-zazusa's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-zazusa may need:
Name, Order number, Billing address, Email address on account, and Phone number on account
The issue in GetHuman-zazusa's own words
My name is Barbara Forgy I have used three (*) HP laptops, one returned to HSN with many problems after their return period, the next was returned for repairs, and now the third purchased in July or August, ****. There have been many problems with the ** inch lap top I now have in my possession after using HP technicians. *My first two technicians were cordial and helpful. Third was also cordial however not helpful and refused to give me any service unless I pay a charge. Now, I was not happy about this mainly because I was not charged or asked for payment on the two previous visits. *I now have a laptop totally useless to me. **As an ** year old senior with moderate income I want you to know I cannot spend my income on items that can’t service me properly. This product was purchased on HSN’s flex pay and that was a hardship. *I also purchased from HP coverage for spyware, malware, etc. *My request is for consideration for a new laptop with coverage.**Amiably,*Barbara Forgy***** *th Avenue *** C*New York, NY *****

GetHuman-zazusa did not yet indicate what HP should do to make this right.

How GetHuman-zazusa fixed the problem

We are waiting for GetHuman-zazusa to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common HP customer problems.
How Do I Make a Warranty Claim for My Hp Computer?Is it possible to get technical support from HP?How do I return my HP computer?How do I make a warranty claim for my HP computer?
Do you have a customer issue as well?
We can help you get HP's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having HP issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

HP

Device Support issue
Reported by GetHuman-zazusa
Sep 24th, 2020 - 4 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 5428 others
0 customers following this

Timeline

GetHuman-zazusa started working on this issue
Sep 24th, 2020 1:14am