Printer: HP ENVY Photo ******Serial number: TH*CL*Y*F***Problem: Printer will not print...
GetHuman-tibork's Technical Support issue with HP from May 2020
Help with my HP issue
First: share to improve GetHuman-tibork's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-tibork may need:
Name, Order number, Billing address, Email address on account, and Phone number on account
The issue in GetHuman-tibork's own words
Printer: HP ENVY Photo ******Serial number: TH*CL*Y*F***Problem: Printer will not print.**Error message on printer screen:*"Remove and reinstall the indicated cartridge, making sure it is correctly installed.*"If this message continues to appear, replace the indicated cartridge."**Additional information:**. Both "tri-color ink" and "black ink" cartridges are properly installed.**. I use only the cartridges you send me via the Instant Ink program.**. My computer is an iMac desktop late **** running OS **.**.* Mojave.**. On computer, "Supply Levels" shows:* tri-color ink: all * colors are full.* black ink: "Level is unknown"**. http:**hp**ce*****db*.local**hId-pgInkConsumables* Cartridge Status: "Black" shows "Cartridge Failure"**. http:**hp**ce*****db*.local**hId-pgDevInfo* "Black Cartridge: Cartridge Failure"**I have performed all Printer Reset procedures according to your instructions. These procedures have not worked.**How can I fix my printer?
GetHuman-tibork did not yet indicate what HP should do to make this right.
I have an issue with HP too
How GetHuman-tibork fixed the problem
We are waiting for GetHuman-tibork to fix the problem and share the solution with the rest of us customers.
Please help with my HP issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common HP customer problems.