Printer: HP ENVY Photo ******Serial number: TH*CL*Y*F***Problem: Printer will not print...

GetHuman-tibork's Technical Support issue with HP from May 2020

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The issue in GetHuman-tibork's own words
Printer: HP ENVY Photo ******Serial number: TH*CL*Y*F***Problem: Printer will not print.**Error message on printer screen:*"Remove and reinstall the indicated cartridge, making sure it is correctly installed.*"If this message continues to appear, replace the indicated cartridge."**Additional information:**. Both "tri-color ink" and "black ink" cartridges are properly installed.**. I use only the cartridges you send me via the Instant Ink program.**. My computer is an iMac desktop late **** running OS **.**.* Mojave.**. On computer, "Supply Levels" shows:* tri-color ink: all * colors are full.* black ink: "Level is unknown"**. http:**hp**ce*****db*.local**hId-pgInkConsumables* Cartridge Status: "Black" shows "Cartridge Failure"**. http:**hp**ce*****db*.local**hId-pgDevInfo* "Black Cartridge: Cartridge Failure"**I have performed all Printer Reset procedures according to your instructions. These procedures have not worked.**How can I fix my printer?

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HP

Technical Support issue
Reported by GetHuman-tibork
May 28th, 2020 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 5986 others
0 customers following this

Timeline

GetHuman-tibork started working on this issue
May 28th, 2020 8:09pm
GetHuman-tibork indicated the issue is not fixed yet.
May 30th, 2020 10:52pm