HP Customer Service Issues

I am looking for advice on which HP tablet/laptop hybrid would best suit my needs. As a lawyer, I require a device that allows me to annotate with a pen, is fast, can store data on Google cloud, read and edit documents, send emails, watch movies, listen to music with headphones, type easily like a laptop, has software for speech recognition and dictation, and is fast. It would be ideal if the device has a slot for a SIM card for internet connectivity.

Last week, I contacted support and followed all troubleshooting steps with a technician. He indicated that a technician would be dispatched within 48 business hours. When no one arrived, I followed up and was told the part wouldn't be available until today. Unfortunately, no one has shown up or communicated about the status. I'm finding the level of support severely lacking in this situation. My case number is [redacted]. It is crucial for our business to have our printer operational.

I need some assistance. I own an HP Pavilion 25xi 25-inch Screen LED Backlit Monitor that has been working well for a few years. Recently, it started having an issue where the screen goes black after about 30-60 minutes of use. To temporarily resolve the problem, I have been unplugging it and leaving it off for a few hours. Once plugged back in, it works for another 30-60 minutes before the screen goes black again. I brought it to Micro Center in Columbus, Ohio, where I bought it, and they tested it without experiencing the issue. They suggested I replace the cables, so I got new power cord/adapter and DVI-D computer connection cables, but the problem persists. I would appreciate any help or advice on how to fix this issue.

I am experiencing issues with my OfficeJet Pro [redacted] printer. When printing or copying, the output shows streaks of faded blue, leading to pink lines on the page. Despite attempting the print head cleaning and alignment processes multiple times, the problem persists. I have been on a monthly HP ink cartridge scheme for years and this is my second printer of the same model encountering the same issue after the warranty expired. In the past, I was offered an exchange, but I had already purchased the current one. I am hoping to return this faulty equipment for a replacement to continue as a loyal customer with the ink cartridge scheme. The serial number is TH6488LL5M and the product number is E3E02A / E[redacted]1. Please advise via email on how to proceed. Best regards, G.W. (Please contact my wife via email).

My printer is almost a year old, and it has been consistently producing printouts with gray tones and white lines for the past six months. I recently utilized the tool box feature to perform an advanced print head cleaning, a print quality diagnostic, and a print alignment. While the print quality has slightly improved, the issue of lines through the print and sporadic black ink dots persist, which is causing problems as I rely on printing product labels on Avery labels.

I own an HP Officejet Pro [redacted] All-in-One Printer, model number [redacted], with serial number TH7536Q118 and product number T0F29A. I am seeking assistance in locating my WPS PIN on my Windows 10 Home system to reconnect my printer after experiencing printing issues and setting up a new modem. Despite checking the printer decals and accompanying literature, I could not find the WPS PIN. Any guidance on discovering the WPS PIN would be highly appreciated. Thank you, Larry.

Lately, my computer display has changed unexpectedly. The usual start menu has been replaced by three large boxes showing enlarged pictures instead of the regular small icons, making it difficult to navigate. The icons on the bottom and left side of the screen are missing, and there is a strange list next to the search bar with various websites like recipe finders and cooking websites with unfamiliar icons. I've been struggling to close these unfamiliar pages and feel overwhelmed by the situation as I'm not very computer-savvy, especially since purchasing McAfee antivirus software recently. After encountering issues with our TiVo box, our internet provider had me adjust the firewall settings. If anyone could provide assistance, I would greatly appreciate it, especially with my warranty expiring soon. Thank you for any help offered.

I bought a 2-pack of black and tri-colored ink on October 12, [redacted], with an expiration date of April [redacted]. Despite making only 92 copies, the black ink ran out completely, and the tri-colored is already 3/4 empty on my HP Office Jet [redacted], which is less than a year old. The barcode on the box reads 89[redacted]3. Staples suggested that turning off the printer may have caused the issue, but I can't find any information supporting this in the printer's paperwork. They did not offer a replacement, which I expected. I am requesting a replacement for the 2-pack of ink I purchased. Thank you.

Hello, While working on my job, I accidentally spilled a small amount of beer on my laptop, about the size of a spoon. I acted quickly by flipping the laptop upside down, using a cold hair dryer on the keyboard and inside the case as well. I followed advice online to leave the laptop upside down for at least 4 hours. When I turned the laptop back on with the charger, it initially seemed to boot up normally. However, soon after, an error message appeared stating that certain information on the system board was missing or invalid. It prompted me to enter various details like the product serial number and shut down after a countdown. I apologize for any errors in my English. Thank you.

Hello, I have been experiencing wireless network issues for the past 7 months. It all started when I was at a friend's house using their WiFi and my game started freezing. I assumed it was his WiFi causing the problem. When I returned home, the same issue persisted. I noticed that when I pinged google.com, the ping would be fine for about 10 seconds at 9ms, then it would jump to [redacted]+ms for a second before returning to normal. This cycle repeated every 10-30 seconds. I found a solution online suggesting the use of the program "WLAN Optimizer," which temporarily solved the problem. However, after doing a full Windows 10 wipe 3 months ago, the issue vanished and the program was no longer needed. Unfortunately, two weeks ago, the same problems resurfaced while playing games. I attempted to redownload the program to no avail. I have tried various other solutions found online, as well as checked with other computers in the household, but the ping spikes persist. My ISP even changed the modem and checked the internet line in the house without any improvement.

After making changes in the BIOS to enable virtualization for a cybersecurity class, my computer immediately displayed the Blue Screen of Death upon rebooting. Unfortunately, I am unable to perform any actions such as restoring the system, uninstalling recent updates, or backing up files to an external drive. I even attempted to disable virtualization in the BIOS, but the issue persists. I am seeking assistance to resolve this problem without resorting to a System Recovery that would result in data loss.

Subject: Call for Volunteers - HP OfficeJet Pro [redacted]/20 Beta Program Hello, We are looking for volunteers with HP OfficeJet Pro [redacted]/20 printers to participate in our Beta Study. The study will last for about 16 weeks, starting in the second week of April. As a thank you for your participation, you will receive a new set of supplies (valued at roughly USD100) and a voucher. The study involves scenarios where you will replace your current supplies with the test supplies provided by HP. To join the study, please complete the qualification survey linked below if you have an HP OfficeJet Pro [redacted]/20 printer and are interested in participating. Best Regards, HP Field Trials Team

I am having trouble accessing Windows Defender on my Pavilion 7NM96UA#ABA laptop. When I search for 'Scan' in the Windows search bar, I see a message saying my IT administrator has limited access to some parts of the app, but I don't have an IT administrator as I am the only user on my home network. I want full control of my computer. In the Windows Security settings, under Security Providers, I see that I have no antivirus or web protection providers. I uninstalled McAfee using the Add/Remove programs in the control panel and made sure there were no remnants left with a remote session with McAfee last night. I want to use Windows Defender as my protection, but it hasn't activated itself after removing McAfee as expected.

I bought an HP Spectre 360x laptop at Best Buy in June [redacted]. Since day one, I've experienced issues with the charging port and the charger. After sending it for repair, I recently received it back. HP replaced the charger due to it melting near the tip. The new charger's 'charging bank' gets very hot when charging the laptop. Best Buy Geek Squad mentioned this isn't normal and advised me to contact HP. Please reach out to address this matter promptly. Best Buy account under: John Rathsack Patricia Rathsack Contact numbers: [redacted] [redacted] Reach me at: [redacted] Email: [redacted] Additional info: [redacted] W Meeker Blvd. Sun City West, AZ [redacted] Thank you, Patricia Rathsack

After a recent Windows 10 update, I've been facing issues with the master volume being too low despite multiple attempts with the Audio Troubleshooter, checking for Windows updates, and updating the bios. Even uninstalling and reinstalling the Conexant SmartAudio HD driver didn't resolve the problem. I downloaded the latest driver directly from catalog.update.microsoft.com, which belongs to Conexant and is version 8.65.[redacted].30 from 9/28/[redacted]. Following the installation using the Application Installation Wizard, the process seemed successful but resulted in no sound after restarting. Running the Audio Troubleshooter again, I still faced the very low volume output even when set to [redacted]%. Device Manager indicates that the Conexant SmartAudio HD device is working correctly with the driver provided by Conexant on 2/18/[redacted] (version 8.65.[redacted].12). The Intel(R) Display Audio device also shows as working with the driver provided by Intel(R) Corporation, dated 5/2/[redacted] (version 10.22.1.[redacted]).

I purchased my HP ENVY [redacted] printer two years ago together with a laptop and a year of Geek Squad support. Unfortunately, I didn't unpack it for over a year due to a change in work plans. When I finally set it up, I realized I was missing the starter cartridges. Best Buy couldn't assist since a year had passed. I purchased new cartridges, but faced issues setting up the printer and it still prompts for the starter ones. I contacted Best Buy for the 64 black and Tri-color cartridges, but they only had 63's or 65's in stock. I urgently need the 64 cartridges to start printing as I am required to stay at home.

My laptop is currently not connecting to my home Wi-Fi. The laptop is pretty old; I've had it for about 4 years. It was working great and connecting to my home Wi-Fi initially. It caught a virus about a year ago, and instead of fixing the problem, I just shut my laptop down and never used it again until recently. I just took it back out of the closet, turned it on, and it started working for about a good 2 hours. However, it kept disconnecting from my home Wi-Fi and now it just won't connect at all. I tried troubleshooting the issue, but now it says that I need an Ethernet plug to use on my PC. It says, "A NETWORK CABLE IS NOT PROPERLY PLUGGED IN OR MAY BE BROKEN." I'm not even sure what that means. Please help.

I am requesting a refund for unexpected charges of $19.07 incurred during what was supposed to be a 'free' trial of the HP Instant Ink program. I joined the program to address printer issues and was misled by a customer service agent regarding the print limits during the trial period. Despite requesting written documentation of the trial terms, I never received it. I have now been charged additional fees for exceeding the print limit. Despite multiple unsuccessful attempts to contact a representative by phone for clarification and written documentation, my initial contact mentioned a 3-month trial period verbally but failed to provide written confirmation. Due to the ongoing pandemic and my recent surgery, I was unable to resolve this earlier. I have been a loyal HP customer for years and trust in the integrity of the company. - June H.

We own two HP all-in-one printers: the Officejet [redacted] and the Deskjet [redacted]. The Officejet [redacted] ran out of ink, and after purchasing expensive original HP ink cartridges, it still isn't working, even for scanning. My husband, who is working from home during the Covid-19 lockdown, urgently needs to scan and print on A3 paper, which the [redacted] should be capable of. Unfortunately, after it failed, we tried using the [redacted], which also stopped working due to running out of ink. Despite buying more original HP ink, both printers remain non-functional. We've spent a significant amount on ink for both printers, purchasing black and all three colors, as they require a full set to operate. We opted for original inks as the printers don't function with compatible ones. We're frustrated to have spent £78.90 on inks for printers that still don't work. At this point, we would appreciate a refund of £78.90 as the printers show no sign of functioning despite troubleshooting attempts. Since the ink packages have been opened, returning them is not an option for us. We are hoping for a solution as we can no longer find equivalent printers to use the new inks in.

My HP OfficeJet Pro [redacted] printer is experiencing issues where it won't print without the Magenta ink cartridge. Despite replacing the cartridge several times with non-HP suppliers, the printer consistently prompts for a replacement. Even though the new cartridges seem full, the printer indicates they need replacing. I've cleaned the printhead extensively and even invested in a new printhead and fresh ink cartridges, but the problem persists. I'm wondering if using non-HP cartridges might be causing the trouble with the Magenta ink. While the printer functioned well for almost a year with other brand cartridges, the recent order revealed a leaking Magenta cartridge. I attempted to clean both the Magenta cartridge and others, but without success. The new cartridges and printhead have failed to resolve the issue, leaving me unable to print. What steps should I take next to fix this problem?