Good afternoon,*We have a HP officejet Pro **** printer that is printing only in colour...
GetHuman-lcpja's customer service issue with HP from July 2019
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The issue in GetHuman-lcpja's own words
Good afternoon,*We have a HP officejet Pro **** printer that is printing only in colour. Working in Windows *. It worked two days ago just fine. Colured and black cartridges are over half full. Opened an email document for printing and it only did the coloured images. We have uninstalled and reinstalled the printed to no avail. We have tried saving in as a PDF and giving it a different file name. Still nothing. Even opening a word document and typing 'test paper' it comes out blank.*Just to make it more weird, that same thing it happening on the laptop Windows ** program and a HP deskjest **** all in one printer. This two computers are not connected to network. *We did not change any setting on the printers before this issue began.*Suggestions......please
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