HP Customer Service Issues

Hello, I received an HP ENVY x360-15m-bq121dx as a gift in January. Unfortunately, the laptop arrived damaged with a bent frame and a broken screen, presumably due to mishandling during delivery. Since receiving the laptop, I have encountered numerous issues. The memory usage is consistently at [redacted]%, even with no applications running. I faced difficulties updating the system and resorted to using a program to operate the computer. The laptop frequently crashes inexplicably, especially when using apps like Hulu and Netflix. Despite the problems, I tried to manage due to the urgent need for a computer for school. However, the laptop is now completely inoperable, displaying errors indicating no hard drive or boot drive found upon startup. I kindly request a replacement laptop. I am willing to provide proof of the initial damage if necessary. Thank you for your assistance.

My HP Envy laptop broke at the hinge after only 2 years of use, causing irreparable damage inside. I purchased a new HP model from Best Buy, only to have my computer technician inform me that it also had a defective design prone to hinge issues. Subsequently, I bought an HP 14 inch model which developed a crack, continuing the pattern of defects. I have lost three days of work due to these laptop failures and am frustrated by the inability to transfer my data onto a new working laptop. It is disheartening to learn that this issue with HP hinges has persisted for years, with multiple laptops failing due to the same problem. I expected better quality and reliability from such a well-known brand.

I previously reported the issue with my HP Envy laptop. The hinge broke after 2 years of use, deemed irreparable by my repair technician. Additionally, I purchased two other HP laptops recently, both experiencing defects; one even has a crack on the back. I intend to return the 14-inch laptop to Best Buy and the cracked one purchased online with speedy delivery from Staples. The recurring problem with HP laptops and the lack of quality control in manufacturing concerns me greatly. Reimbursement or a replacement from HP for the faulty laptop seems necessary. The laptop's malfunction has impacted my work for three days, hindering my ability to earn a living.

I received a call from a Naukri portal representative who mentioned that HP is hiring freshers from the [redacted] batch. I paid [redacted] to Naukri for a reference code to attend the interview with HP. Subsequently, I had a telephonic interview with an HP HR representative who then informed me via email that I was selected as a software engineer to work in Bangalore. They requested a bond security amount of 20,[redacted], medical insurance amount of 20,[redacted], and medical insurance GST of 12,[redacted]. I paid around 60,[redacted] in total. Unfortunately, both the HP HR and Naukri portal are unreachable now and I have not received my offer letter, which is necessary to start my job. I need assistance in contacting HP HR, Archit Agarwal.

I have a large 4 by 5-inch message from HP on my computer screen asking me to set HP as my default search provider and home page. I do not want this. The message does not give me the option to decline, and there is no way to remove it from my screen. I have been a loyal HP customer, but this message is intrusive and frustrating. Please remove this message promptly and ensure it does not reappear. Failure to address this will lead me to escalate my concerns to relevant authorities and COSTCO, where I purchased an HP printer. Thank you. - Brendan M. D., [redacted], [redacted]

I recently purchased a laptop and attempted to factory reset it due to low storage space. Following a tutorial on YouTube, I encountered a "boot device not found" error. The system prompts me to install an operating system on the hard disk. Visiting the HP tech support site for assistance, I'm unable to proceed with the steps provided to run diagnostics and check for hard drive issues due to missing options.

Good afternoon, I am seeking help with a printing issue on an HP Officejet Pro [redacted] printer. The printer is only producing color prints despite having over half full black and colored cartridges. The problem persists whether printing email documents or Word files, showing only colored images or producing blank pages. This issue is also mirrored on a Windows 10 laptop with an HP Deskjet [redacted] all-in-one printer, even though the devices are not networked. Troubleshooting steps, such as reinstalling the printer and saving documents in different formats, have not resolved the problem. Any advice is greatly appreciated.

On May 15, [redacted], I bought a laptop. It is running very slowly and sometimes indicates a cooling fan issue. Last night, it wouldn't shut down properly. It finally shut down when the battery ran out. I am frustrated as even the F1 and F2 keys were not working properly yesterday. Please repair it thoroughly or replace it. I won't go back to the service center now.

My printer experienced issues printing in black, with the printhead alignment failing, leading me to replace all the printheads and ink due to low levels from continuous testing. Initially, after replacing them, the printer functioned well. However, a few days later, upon restarting the printer for another print attempt, the black ink problem reappeared. I've exhausted all update options and troubleshooting methods. The test patterns reveal alignment issues, specifically with thin white lines and white gaps. Despite attempts to calibrate and clean the printheads, the alignment failure message persists. The print quality diagnostics page signals that the printheads are properly aligned, adding to the confusion. My main goal is to resolve this issue and enable the printer to produce the black portions correctly.

Yesterday, I purchased an extended warranty for my computer. When trying to pay with my debit card, the website declined the payment twice. I then used my credit card and the payment was successful. However, I discovered this morning that I was charged on my debit card for the two unsuccessful attempts. I kindly request a refund for these duplicate charges back to my bank account.

I keep getting an error message instructing me to "Remove and reinstall the ink cartridge, making sure it is installed correctly." I have attempted to reinstall and clean the cartridge, as well as turning off the printer and unplugging it from the wall. However, the issue persists. I am subscribed to the HP Instant Ink monthly plan. After trying to address the problem with the current cartridge to no avail, the printer's message advises me to replace the ink cartridge. I believe that HP Instant Ink should send me a new cartridge to resolve this issue.

I need assistance with getting a refund for the #62XL Black and #62XL Color Ink cartridges I recently purchased for my Model [redacted] printer. The printer stopped working completely after I installed the new ink. I have since bought an HP [redacted] printer that uses #64XL Ink instead. The #62XL ink I have is unused and expensive; as a retired single woman, it is not affordable for me to discard it. Could you please advise on the refund process? Thank you, Carol F.

I recently spent over 6 hours on the phone with HP customer service, getting transferred from one representative to another. After requesting to speak to a manager and enduring a 45-minute wait, I finally connected with Savi. Unfortunately, the experience was frustrating as I felt constantly interrupted while trying to explain my issue. Despite having a 4-year warranty, I was informed that my problem fell under premium services with an additional cost. I paid $[redacted].99 for this warranty and expected better support. My laptop is experiencing issues with running programs that need admin rights, along with errors and update failures. Various representatives provided different reasons such as a faulty hard drive, corrupted Windows, or a corrupted file system. Overall, the lack of assistance in diagnosing the actual problem and the poor customer service has left me disappointed.

We are looking to upgrade the RAM on four HP desktop PCs (Model: [redacted] MT) from 4GB to 8GB. The PCs with serial numbers INA704P78K, INA704P78M, INA704P78L, and INA704P78H are still under warranty. We have two options for the RAM upgrade: 1. Adding a new 4GB RAM to the existing 4GB. 2. Installing a new 8GB RAM and removing the existing 4GB. We seek advice on the better option and the recommended RAM part number or make. Once we have the RAM, the warranty support team will assist with the replacement. We also inquire whether we must purchase the RAM solely from HP's authorized dealer in Visakhapatnam or if it's acceptable to buy from other vendors for cost-effectiveness, with installation done by HP's warranty support team to maintain the warranty.

Dear Support Team, I must inform you that all our interactions are being documented and may be used in legal proceedings due to the issues caused by your actions. In the past, I have experienced your frustrating and incompetent service. I am providing you with two straightforward options to resolve this matter: 1. Fix the problem you created without any charges promptly and return my Daughter's laptop in working condition without erasing her data. 2. If you choose to ignore or refuse to resolve this matter, I will not hesitate to file a small claims suit against you which will include the cost of the laptop, Windows 10 Professional upgrade, Office [redacted] Professional license, and legal expenses. I have upgraded my Daughter's HP Notebook - 14-bw010nr with new components and software. Due to a BIOS update recommended by HP Support Assistant, the laptop is now non-functional. This issue is well-documented online as many users faced the same problem post-update. Despite attempting various solutions, the laptop still fails to display anything on the screen. I hold you responsible for this malfunction and expect a timely resolution within 72 hours, or I will proceed with legal action. Sincerely, Don Allen

My spouse and I acquired an HP Office Jet Pro [redacted] back in June [redacted]. We only set it up in September after we moved to our new residence. Despite limited use, the printer encountered repeated "printhead problems." After troubleshooting without success, tech support (case #[redacted]) was unable to resolve the issue, stating it was beyond repair. Disappointed by the short lifespan of the printer and the lack of assistance, we are frustrated by the difficulty in contacting customer support via phone or email. The challenges we faced trying to obtain assistance have been disheartening. We strongly believe we should receive a refund for the printer due to its premature malfunction. Thank you. H. and G. Carlisle

I am currently seeking assistance for a computer problem related to a hard drive error. The technician I was in contact with repeatedly tried to upsell me to a more expensive service, even after I made it clear I only wanted the cheapest option. To make matters worse, I was charged twice for the service. The CSO number concerning this matter is BNTH9559-01. The overall customer service experience has been a disaster, with the technician claiming to have tool issues when I asked for the cheaper service and eventually going offline. I now feel that a full refund would be the best course of action to avoid any further interactions with Hewlett Packard.

This year, I've had to replace two printers in our office. I always try to support local office supply stores, but unfortunately, the last one in town closed right after I bought a new HP printer. I usually buy printers that use the same ink cartridges as the previous ones to avoid waste. However, with limited options in small stores, the ink cartridges often change, causing unused ink. I've tried giving away surplus ink on Craigslist, at church, and my nephew's college without success. I ended up donating $[redacted] worth of ink to a church bazaar. Despite wanting to use my existing HP950 and [redacted] ink, I had to buy a new printer, HP [redacted], which uses a different [redacted] cartridge. I wish ink cartridges were more interchangeable. I called the office supply store for guidance, and they mentioned they could've helped me choose a printer compatible with my existing ink. Unfortunately, I couldn't find the recommended printer locally. I now have four [redacted] HP XL cartridges sitting unused. Can you assist me in returning them for credit as needed? This situation, occurring twice this year, is frustrating with money wasted on unused ink. Your help would be greatly appreciated. Sincerely, J. Wilson

I purchased a new HP laptop from Best Buy two years ago. I am the sole user and there are no children in my home. I saved up for a long time to buy it, having used an obsolete XP before. Lately, the hinge on one end has been snapping when I open and close the laptop. A small piece of broken plastic fell out last time I shut it, and now I am afraid to close it for fear of further damage. The frame is starting to separate from the screen, and despite trying, it won't snap closed properly. I don't have a warranty, but I believe HP should help since this issue shouldn't occur on a $[redacted] computer. I am unwilling to spend any money on this and hope for your assistance in resolving the matter.

I own an Officejet [redacted] printer with serial number TH59P8102S and product number E3E02A. I am experiencing an issue with the printhead, and I understand that replacing it may not be a straightforward solution. As a single mom and college student, purchasing a new printer is not feasible for me at the moment. I have tried basic troubleshooting like unplugging and holding the start button but the problem persists. Unfortunately, my recent experience with customer service was unsatisfactory as the agent had difficulty communicating and was pushy about selling another product. Any advice or alternative solutions would be greatly appreciated. Thank you for your help. Carrie L.