Got Hp ** **** tablet couple of years ago and it worked fine but I haven't turned it on...

GetHuman-tyreonab's customer service issue with HP from June 2019

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Got Hp ** **** tablet couple of years ago and it worked fine but I haven't turned it on until a couple of days ago it turned on but said I couldn't go on YouTube,google,email,gmail, any of that until I signed in it said type what you see then it said authenticating but then said something went wrong everytime and i tried to recover my password and my old Google account but it said that they couldn't verify the account was mine so I charged my tablet but when I tried to turn it on it wouldn't turn on it just shows a black screen and a empty battery symbol I have tried to turn it on and I have tried to get my old account back by trying to get into my old account on my phone. I dont wanna wipe my tablet or reset it or YouTube is gone everything will be gone so can you help me try to get my old account back and help me turn my tablet on that would be great if you helped me I have tried everything but I cant find the charger that came with the tablet please help me bye.

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Customer service issue
Reported by GetHuman-tyreonab
Jun 13th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 16777 others
0 customers following this
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GetHuman-tyreonab started working on this issue
Jun 13th, 2019 8:04am
GetHuman-tyreonab indicated the issue is not fixed yet.
Jun 17th, 2019 1:07pm