I have a new HP Envy photo **** purchased from John Lewis.*It works well with wi-fi for...

GetHuman-merulaf's Device Support issue with HP from April 2019

Help with my HP issue
The issue in GetHuman-merulaf's own words
I have a new HP Envy photo **** purchased from John Lewis.*It works well with wi-fi for everything EXCEPT scanning to computer with pdf file. When I attempt to do this a message comes up on the printer telling me that there is not a proper connection and to download the software. When I attempt to do this, the download tab has a message 'this file cannot be moved'. I al connected to Adobe. *Noone seems able to help me with this and I am feeling very exasperated as I need to attach pdf files on a fairly frequent basis. It's ok when I scan and send to email.*Please reply. I feel frustrated that it is virtually impossible to speak to anyone in HP about this. Everything is 'virtual' - I need person to person support. Here is my phone number**** ***** ******.

GetHuman-merulaf did not yet indicate what HP should do to make this right.

How GetHuman-merulaf fixed the problem
Someone came to help me. I now do all the scanning via the Printers and Scanners icon in System Preferences on my Mac Book Pro.
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How Do I Make a Warranty Claim for My Hp Computer?Is it possible to get technical support from HP?How do I return my HP computer?How do I make a warranty claim for my HP computer?
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HP

Device Support issue
Reported by GetHuman-merulaf
Apr 23rd, 2019 - 2 years ago
Fixed
GetHuman-merulaf shared how to fix
Seen by 8 customers so far
Similar issue to 14112 others
0 customers following this
Items needed
Name
Order number
Billing address
Email address on account
Phone number on account

Timeline

GetHuman-merulaf started working on this issue
Apr 23rd, 2019 7:10am
GetHuman-merulaf indicated the issue is not fixed yet.
Apr 23rd, 2019 9:53pm
GetHuman-merulaf indicated the issue is not fixed yet.
Apr 25th, 2019 6:03pm
GetHuman-merulaf confirmed the issue is fixed. Hooray!
Apr 26th, 2019 8:48am
GetHuman-merulaf confirmed the issue is fixed. Hooray!
Apr 26th, 2019 7:20pm
GetHuman-merulaf confirmed the issue is fixed. Hooray!
May 1st, 2019 6:16pm

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