The framing of my laptop is peeling*cracking off. Because it is peeling, it’s getting s...

GetHuman2604101's customer service issue with HP from March 2019

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The issue in GetHuman2604101's own words
The framing of my laptop is peeling*cracking off. Because it is peeling, it’s getting stuck on the keyboard and I can’t even open or close my laptop without crunching noises and having to snap everything back in place. I bought this laptop * months ago and everything has been working great! I take very good care of it, it’s never been dropped and is always in a case when not being used, so I’m confused as to why this is happening to my computer. I have warranty for the computer through HP and I’m wondering if I can be sent a new laptop because of this issue. The laptop is a Model **-ck****st and the SN * is *CG****GSS. I’m very dependent on my laptop for my school work so I would like to work out this issue as quickly as possible. Thank you
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Customer service issue
Reported by GetHuman2604101
Mar 27th, 2019 - 22d ago
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