Just purchased HP Envy Desktop ***-****. I set it all up went thru all on-screen set up...

GetHuman1345430's customer service issue with HP from October 2018

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The issue in GetHuman1345430's own words
Just purchased HP Envy Desktop ***-****. I set it all up went thru all on-screen set up successfully. But then opened disc driver, inserted an installation CD (for one of my personal programs I use for home office) and nothing happened. SO, went to re-open disc driver and all it does is make a rattling sound and WILL NOT OPEN! CD prob inserted wrong cause all I've ever had are CD drawers, not vertical ones. But shoot! I've been using computers since day one (I'm **), I recognize a CD slot when I see one so PLEASE treat me appropriately! I've tried the eject from screen but will still just rattle. Anything I can do short of taking apart? Forcing open with a butter knife? Taking to repair shop? Nearest one is an hour away! Help!!

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Customer service issue
Reported by GetHuman1345430
Oct 15th, 2018 - 4 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 2242 others
0 customers following this


GetHuman1345430 started working on this issue
Oct 15th, 2018 1:01am
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Oct 15th, 2018 9:24am