HMRC gave me another Gateway id and is now confused between the * ids. Cant login

GetHuman5872510's customer service issue with HMRC from March 2021

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The issue in GetHuman5872510's own words
I was trying to login ... I've used Gateway id **** **** **** (and reset password several times).*In January ****, when trying to reset the password, after several attempts I was allocated *id **** **** ****.*Trying to login on this password (could set a password I got a message saying use first id.*When I tried to reset the password for **** **** **** I got message saying not recognised. **After dozens of attempts I eventually got the message I had two * ids and not enough information to identify me..*I
This was eextremely frustrating because HMRC itself had allocated allocated

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HMRC

HMRC self assessment tax
Customer service issue
Reported by GetHuman5872510
Mar 22nd, 2021 - 2 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 7288 others
0 customers following this

Timeline

GetHuman5872510 started working on this issue
Mar 22nd 8:41am