I used a company to file last years income tax return, but this fell between the chair...

GetHuman2154834's customer service issue with HMRC from February 2019

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The issue in GetHuman2154834's own words
I used a company to file last years income tax return, but this fell between the chair this year and I now have to file my own income tax return. **Unfortuately, it seems I cannot access my online account and would like to finish my income tax returns (I also downloaded the HMRC app but cannot access through that either). I suspect the alternative spelling of my name may be at fault. **Therefore, I have added the following info such that you can more easily identify me if this is indeed the problem.**I have a UTR is ********** U P Baeckstroem (Ulf Peter B*ckstr*m)*and my social security number is *My SC******A (PETER Backstrom)**My home address is *** Fountains Crescent*N** *BG London**Looking forward to hearing from you, either per email as per form or my mobile phone *********** alternatively my home phone number **** *******.*Many Thanks,*Ulf Peter B*ckstr*m
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HMRC

Customer service issue
Reported by GetHuman2154834
Feb 7th, 2019 - 4 mons ago
I have an issue with HMRC too
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Seen by 2 customers so far
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GetHuman2154834 started working on this issue
Feb 7th 3:34pm