my H&R block small business owners premium & business tax software for both **** and...

GetHuman5383319's customer service issue with H&R Block from October 2020

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The issue in GetHuman5383319's own words
my H&R block small business owners premium & business tax software for both **** and **** keeps crashing, with the error message: this program has encountered an unexpected error and needs to close. see details below for ****:*Session Summary Information:*Date*Time: ********** **:**:** PM*ApplicationVersion: **.*.****.******CommandLine: "C:*Program Files (x**)*H&R Block Business*H&R Block Business *****HRB.Business.exe" *CurrentCultureName: en-US*CurrentUICultureName: en-US*DnsDomainName: *Duration: **:**:**.********HostName: Owner-PC*MemoryMB: *****OSArchitecture: Amd***OSCultureName: en-US*OSFullNameWithServicePack: Windows ***OSVersion: **.*.******ProcessorCores: **OSVersion: **.*.******RuntimeVersion: *.*.*****.******OSVersion: **.*.******TerminalServer: False*Prism.Modularity.ModuleInitializeException: An exception occurred while initializing module 'TransitionProcessorResolverModule'. * - The exception message was: Resolution of the dependency failed, type * 'HRB.Business.Interview.Transitions.TransitionProcessorResolverModule', name * '(none)'.*Exception occurred while: while resolving.*Exception is: CompositionException - The composition produced a single composition error. The root cause is provided below. Review the CompositionException.Errors property for more detailed information.***) This instance cannot be used because it encountered a fatal error**Resulting in: Could not open transactional storage: C:*ProgramData*H&R Block Business*H&R Block Business *****DataStore*Data**Resulting in: An exception occurred while trying to create an instance of type 'Sfs.Max.Infrastructure.MaxFormsetServerHost'.**Resulting in: Cannot activate part 'Sfs.Max.Infrastructure.MaxFormsetServerHost'.*Element: Sfs.Max.Infrastructure.MaxFormsetServerHost --* Sfs.Max.Infrastructure.MaxFormsetServerHost --* AssemblyCatalog (Assembly*"Sfs.Max.Infrastructure, Version***.*.****.*****, Culture*neutral, PublicKeyToken*null")**Resulting in: Cannot get export 'Sfs.Max.Infrastructure.MaxFormsetServerHost (ContractName*"Sfs.Runtime.Structure.Forms.Client.IFormsetEnvironment")' from part 'Sfs.Max.Infrastructure.MaxFormsetServerHost'.*Element: Sfs.Max.Infrastructure.MaxFormsetServerHost (ContractName*"Sfs.Runtime.Structure.Forms.Client.IFormsetEnvironment") --* Sfs.Max.Infrastructure.MaxFormsetServerHost --* AssemblyCatalog (Assembly*"Sfs.Max.Infrastructure, Version***.*.****.*****, Culture*neutral, PublicKeyToken*null")**Resulting in: Cannot set import 'HRB.Business.Interview.Transitions.ImportTransitionProcessor..ctor (Parameter*"formsetEnvironment", ContractName*"Sfs.Runtime.Structure.Forms.Client.IFormsetEnvironment")' on part 'HRB.Business.Interview.Transitions.ImportTransitionProcessor'.*Element: HRB.Business.Interview.Transitions.ImportTransitionProcessor..ctor (Parameter*"formsetEnvironment", ContractName*"Sfs.Runtime.Structure.Forms.Client.IFormsetEnvironment") --* HRB.Business.Interview.Transitions.ImportTransitionProcessor --* AssemblyCatalog (Assembly*"HRB.Business, Version***.*.****.*****, Culture*neutral, PublicKeyToken*null")**Resulting in: Cannot get export 'HRB.Business.Interview.Transitions.ImportTransitionProcessor (ContractName*"HRB.Business.Interview.Transitions.ITopicTransitionProcessor")' from part 'HRB.Business.Interview.Transitions.ImportTransitionProcessor'.*Element: HRB.Business.Interview.Transitions.ImportTransitionProcessor (ContractName*"HRB.Business.Interview.Transitions.ITopicTransitionProcessor") --* HRB.Business.Interview.Transitions.ImportTransitionProcessor --* AssemblyCatalog (Assembly*"HRB.Business, Version***.*.****.*****, Culture*neutral, PublicKeyToken*null")**-----------------------------------------------*At the time of the exception, the container was: * Resolving HRB.Business.Interview.Transitions.TransitionProcessorResolverModule,(none)* Resolving parameter 'processors' of constructor HRB.Business.Interview.Transitions.TransitionProcessorResolverModule(Prism.Events.IEventAggregator eventAggregator, System.Collections.Generic.IEnumerable****HRB.Business.Interview.Transitions.ITopicTransitionProcessor, HRB.Business, Version***.*.****.*****, Culture*neutral, PublicKeyToken*null** processors)* Resolving System.Collections.Generic.IEnumerable***HRB.Business.Interview.Transitions.ITopicTransitionProcessor*,(none)** Check the InnerException property of the exception for more information. If the exception occurred * while creating an object in a DI container, you can exception.GetRootException() to help locate the * root cause of the problem. ---* Unity.Exceptions.ResolutionFailedException: Resolution of the dependency failed, type * 'HRB.Business.Interview.Transitions.TransitionProcessorResolverModule', name * '(none)'.*Exception occurred while: while resolving.*Exception is: CompositionException - The composition produced a single composition error. The root cause is provided below. Review the CompositionException.Errors property for more detailed information.***) This instance cannot be used because it encountered a fatal error**Resulting in: Could not open transactional storage: C:*ProgramData*H&R Block Business*H&R Block Business *****DataStore*Data**Resulting in: An exception occurred while trying to create an instance of type 'Sfs.Max.Infrastructure.MaxFormsetServerHost'.**Resulting in: Cannot activate part 'Sfs.Max.Infrastructure.MaxFormsetServerHost'.*Element: Sfs.Max.Infrastructure.MaxFormsetServerHost --* Sfs.Max.Infrastructure.MaxFormsetServerHost --* AssemblyCatalog (Assembly*"Sfs.Max.Infrastructure, Version***.*.****.*****, Culture*neutral, PublicKeyToken*null")**Resulting in: Cannot get export 'Sfs.Max.Infrastructure.MaxFormsetServerHost (ContractName*"Sfs.Runtime.Structure.Forms.Client.IFormsetEnvironment")' from part 'Sfs.Max.Infrastructure.MaxFormsetServerHost'.*Element: Sfs.Max.Infrastructure.MaxFormsetServerHost (ContractName*"Sfs.Runtime.Structure.Forms.Client.IFormsetEnvironment") --* Sfs.Max.Infrastructure.MaxFormsetServerHost --* AssemblyCatalog (Assembly*"Sfs.Max.Infrastructure, Version***.*.****.*****, Culture*neutral, PublicKeyToken*null")**Resulting in: Cannot set import 'HRB.Business.Interview.Transitions.ImportTransitionProcessor..ctor (Parameter*"formsetEnvironment", ContractName*"Sfs.Runtime.Structure.Forms.Client.IFormsetEnvironment")' on part 'HRB.Business.Interview.Transitions.ImportTransitionProcessor'.*Element: HRB.Business.Interview.Transitions.ImportTransitionProcessor..ctor (Parameter*"formsetEnvironment", ContractName*"Sfs.Runtime.Structure.Forms.Client.IFormsetEnvironment") --* HRB.Business.Interview.Transitions.ImportTransitionProcessor --* AssemblyCatalog (Assembly*"HRB.Business, Version***.*.****.*****, Culture*neutral, PublicKeyToken*null")**Resulting in: Cannot get export 'HRB.Business.Interview.Transitions.ImportTransitionProcessor (ContractName*"HRB.Business.Interview.Transitions.ITopicTransitionProcessor")' from part 'HRB.Business.Interview.Transitions.ImportTransitionProcessor'.*Element: HRB.Business.Interview.Transitions.ImportTransitionProcessor (ContractName*"HRB.Business.Interview.Transitions.ITopicTransitionProcessor") --* HRB.Business.Interview.Transitions.ImportTransitionProcessor --* AssemblyCatalog (Assembly*"HRB.Business, Version***.*.****.*****, Culture*neutral, PublicKeyToken*null")**-----------------------------------------------*At the time of the exception, the container was: * Resolving HRB.Business.Interview.Transitions.TransitionProcessorResolverModule,(none)* Resolving parameter 'processors' of constructor HRB.Business.Interview.Transitions.TransitionProcessorResolverModule(Prism.Events.IEventAggregator eventAggregator, System.Collections.Generic.IEnumerable****HRB.Business.Interview.Transitions.ITopicTransitionProcessor, HRB.Business, Version***.*.****.*****, Culture*neutral, PublicKeyToken*null** processors)* Resolving System.Collections.Generic.IEnumerable***HRB.Business.Interview.Transitions.ITopicTransitionProcessor*,(none)

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H&R Block

Customer service issue
Reported by GetHuman5383319
Oct 19th, 2020 - 3 months ago
Not resolved
Seen by 17 customers so far
Similar issue to 5740 others
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Timeline

GetHuman5383319 started working on this issue
Oct 19th, 2020 8:01pm