In February, I began my **** tax return. Due to the passing of my daughter, I did not...

GetHuman4845267's Track a Tax Return issue with H&R Block from May 2020

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The issue in GetHuman4845267's own words
In February, I began my **** tax return. Due to the passing of my daughter, I did not get to complete it until today. I completed the return, paid the H&R fee and the $** to the IRS and had H&R e-file my return. I then received an email that the IRS rejected my return and to log onto the site and go to next steps. When I logged onto the site, the return that I had completed was no longer there and it just showed my incomplete return. After * hours of trying to call and getting disconnected and the chat being disconnected twice, I was assisted by Javon. Who stated that I did not complete the return, did not pay the fee and had to send everything to him. Then he ended the chat. What?! I am beyond frustrated with the service he provided. No resolution and my tax return is....WHERE? I have a copy that the filed return and a receipt showing I made payment to H&R. I NEED HELP please.

GetHuman4845267 did not yet indicate what H&R Block should do to make this right.

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H&R Block

Track a Tax Return issue
Reported by GetHuman4845267
May 20th, 2020 - 3 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 6248 others
0 customers following this


GetHuman4845267 started working on this issue
May 20th, 2020 12:35am

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