Is there an e-file charge for a New York state income tax return when using the desktop...

GetHuman-brus's customer service issue with H&R Block from December 2019

Help with my H&R Block issue
The issue in GetHuman-brus's own words
Is there an e-file charge for a New York state income tax return when using the desktop editions of HR Block. **NYS law forbids it but the Block package says there is a charge for State e-file.

GetHuman-brus did not yet indicate what H&R Block should do to make this right.

How GetHuman-brus fixed the problem
I used their email address (*****@***.com) and asked the question via email.**H&R BLOCH response was: "There is not (sic) cost or charge to -e-file- a New York return. Charges in relation to the your New York state tax return are for the use of the software to prepare your tax return, not to e-file."
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H&R Block

Customer service issue
Reported by GetHuman-brus
Dec 14th, 2019 - 2 years ago
Fixed
GetHuman-brus shared how to fix
Seen by 7 customers so far
Similar issue to 1324 others
0 customers following this
Items needed
Social Security Number
Email on Account
Password
Prior Year AGI
Home Address
Name of Account Holder
Phone Number

Timeline

GetHuman-brus started working on this issue
Dec 14th, 2019 5:48am
GetHuman-brus confirmed the issue is fixed. Hooray!
Dec 16th, 2019 4:18pm

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