software didn't submit NY extension or completed fed*NY returns

GetHuman3111598's customer service issue with H&R Block from July 2019

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The issue in GetHuman3111598's own words
I was trying to e-file NY state extension since **********, and software said it was submitted, but it was never confirmed until I reached out last week to discuss w* representative over chat. I have also been trying to submit my completed federal and NY state tax returns since then, but software was stuck still trying to submit NY state extension. ... H&R Block **** software did not e-file NY state extension and now completed returns will not e-file*H&R Block made my NY state return late since extension got rejected after jus being pushed through by them (after discussing via chat w* them). *They need to help e-file both by federal and NY state returns since software is not doing it and somehow make a note that my NY state return should be marked as on time since NY extension was attempted back on **********. Please help!
This was especially frustrating because now my NY state extension has been rejected (since it's * months past deadline) and my return will most likely be marked late, even though it should have been not been late since extension was attempted via e-file on **********
They could make this right by helping e-file both by federal and NY state returns since software is not doing it and somehow make a note that my NY state return should be marked as on time since NY extension was attempted back on **********
I have been using this software for many years and have always filed either an extension or completed returns on time and have never had a problem until this year.
I have spoken with representative via chat and they stated that this is a known issue and that they would help submit all completed returns since last week. So far only the stalled NY state extension has been pushed through and rejected. I have not received any updates re: e-filing completed federal and NY state returns
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H&R Block

H&R Block **** tax software
Customer service issue
Reported by GetHuman3111598
Jul 2nd, 2019 - 2 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 15406 others
0 customers following this

Timeline

GetHuman3111598 started working on this issue
Jul 2nd, 2019 3:56am