I chose to chat with a tax pro during my returns, because of an error I was getting, b...

GetHuman2611312's complaint issue with H&R Block from March 2019

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The issue in GetHuman2611312's own words
I chose to chat with a tax pro during my returns, because of an error I was getting, but received two messages that were not relevant to the question I asked. After those two irrelevant responses, I asked follow up questions to see if I was misunderstanding something. I received no response after. I eventually figured it out, but was still charged $** for clicking this option and getting absolutely no assistance. I believe I should be refunded that money, because the service was not provided to me.
GetHuman2611312 did not yet indicate what H&R Block should do to make this right.
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H&R Block

complaint issue
Reported by GetHuman2611312
Mar 28th, 2019 - a mon ago
I have an issue with H&R Block too
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Seen by 2 customers so far
Similar issue to 71 others
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Timeline
GetHuman2611312 started working on this issue
Mar 28th 12:15am