HR Block My Free Tax*Online, I am trying to enter my New York State pension. For box...

GetHuman2598949's customer service issue with H&R Block from March 2019

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The issue in GetHuman2598949's own words
HR Block My Free Tax*Online, I am trying to enter my New York State pension. For box ** on my New York State Form ****-R, the box says EXEMPT. That is because New York State Retired Civil Service or government employees do not pay New York State Income Tax on their NY State pension. However, Your HR Block My Free Tax Online DOES NOT LET ME INPUT EXEMPT for BOX OR FIELD ** State Distribution. Someone told me to enter my Box * Gross Income for State Distribution field or box **. ?????
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H&R Block

Customer service issue
Reported by GetHuman2598949
Mar 26th, 2019 - a mon ago
I have an issue with H&R Block too
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GetHuman2598949 started working on this issue
Mar 26th 7:07pm