Dear Sir or Madam: My name is Denise M.Diaz my Tax documents were completed incorrectly...

GetHuman2465949's customer service issue with H&R Block from March 2019

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The issue in GetHuman2465949's own words
Dear Sir or Madam: My name is Denise M.Diaz my Tax documents were completed incorrectly ...incorrect routing* my tell * is ***-***-****...Oxford Office Casselberry FL ...I called them about * weeks ago I provided the correct routing number I requested to please do the correction for the IRS to send my Direct Deposit to the bank I paid in full for the services..I called and spoke to Cecilia advised about the incorrect routing number.never got a call back from H&R Block that the correction was done I called again about five times no one calls back with information I called the IRS and it comes up with no corrections I would like have a Supervisor or a Representative that is available to handle the paper work... question when this occurs not my mistake does the customer get reimbursed their money,? They should have called me indicating paper work was corrected and resent I have called my bank they never did receive the direct deposit they said the account would have had a note because the account number is correct what was placed incorrectly is the routing number please reply ...my Email is:*****@***.com and I also provided you my tel*...Regards Ms. DeniseM. Diaz
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H&R Block

Customer service issue
Reported by GetHuman2465949
Mar 13th, 2019 - 5 mons ago
I have an issue with H&R Block too
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Seen by 4 customers so far
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Timeline
GetHuman2465949 started working on this issue
Mar 13th 12:09am