I bought this program from H&R Block to fill out my son's taxes. I asked for help beca...

GetHuman-sjlong's customer service issue with H&R Block from February 2019

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I bought this program from H&R Block to fill out my son's taxes. I asked for help because this program for my son keeps trying to incorporate my taxes for ****. My son did not have any income for the year of ****. In the booklet that came with your CD it shows "free help." I answered all the questions and was told I would be connected to customer service*support - Well the "free help" wants to charge me $*. If this is how your program works, I will cancel this and take this program back to the store and go back to Turbo Tax. So why does it say "free" if I am going to be charged?
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H&R Block

Customer service issue
Reported by GetHuman-sjlong
Feb 18th, 2019 - 8 mons ago
I have an issue with H&R Block too
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Feb 18th 6:03pm