I have been a customer for years now. I make my appointment a year ahead. For the secon...
GetHuman2222370's customer service issue with H&R Block from February 2019
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The issue in GetHuman2222370's own words
I have been a customer for years now. I make my appointment a year ahead. For the second time now, someone double booked my tax preparer. I was not called ahead. I showed up and was told I had to wait. The first time this happened, I waited for nearly * hours. This time, I am still waiting in the office. I was told it would be a half hour wait. They have five more minutes before you lose my business. It is not fair to accept new appointments ahead of an appointment made a year ago. Very bad customer service.
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