Purchased Basic Version. I need Deluxe Version. Can I upgrade?

GetHuman-geomirmu's customer service issue with H&R Block from February 2019

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The issue in GetHuman-geomirmu's own words
I am trying to upgrade to next higher version and apply credit to reduce my cost. ... Upgrade from Basic version to deluxe already purchased. Just realized I need better version.
Cannot get through to human to resolve (to me) what seems to be a relatively simple issue.
H&R Block simply crediting what I have already paid to purchased Deluxe Version.
*** years. I expected to get this resolved days ago.
Waited for hours on line for someone to call me back.
I have an issue with H&R Block too
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H&R Block

Basic Version
Customer service issue
Reported by GetHuman-geomirmu
Feb 16th, 2019 - 8 mons ago
I have an issue with H&R Block too
Not resolved
Seen by 36 customers so far
Similar issue to 6893 others
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GetHuman-geomirmu started working on this issue
Feb 16th 4:25am