I just and downloaded software online. I attempted to download but it wouldn't open. I...

GetHuman1894846's customer service issue with H&R Block from January 2019

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The issue in GetHuman1894846's own words
I just and downloaded software online. I attempted to download but it wouldn't open. I attempted * times and now I exceeded all * downloads but the application still fails to open. It states: "Initialization failed.....Exception thrown during initialization: File open failed. File**Users*Shared*H&R Block******update.tim,error:No such file or directory in MacFileWriterImp::openinMode"**I don't know what that means. I can't use it if it won't open. Computer email stattes NO REFUNDS. So what do I do or how do I get refunded or a CD replacement for faulty installation on your (company) part?
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H&R Block

Customer service issue
Reported by GetHuman1894846
Jan 4th, 2019 - 4 mons ago
I have an issue with H&R Block too
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Seen by 2 customers so far
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Timeline
GetHuman1894846 started working on this issue
Jan 4th 12:41pm