My Tax Identity Shield account is locked. I've called the customer service both yester...

GetHuman-golfrome's customer service issue with H&R Block from December 2018

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The issue in GetHuman-golfrome's own words
My Tax Identity Shield account is locked. I've called the customer service both yesterday and today, but I was put on hold both times. They are in the Central Time Zone, and I'm in the Pacific Time Zone, so the only time I can call when they are open is * am - and I have to be at work at * am. I've had to hang up both days so I wasn't late to work. Is it possible to make an appointment for me to call them?
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H&R Block

Customer service issue
Reported by GetHuman-golfrome
Dec 5th, 2018 - a mon ago
I have an issue with H&R Block too
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Seen by 2 customers so far
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GetHuman-golfrome started working on this issue
Dec 5th, 2018 2:19am