I cannot access last year's return to answer an IRS inquiry. The error is:**The return...

GetHuman-oncledav's customer service issue with H&R Block from October 2018

Help with my H&R Block issue
The issue in GetHuman-oncledav's own words
I cannot access last year's return to answer an IRS inquiry. The error is:**The return can't be opened because the program for Illinois isn't installed.**Now it just so happens, Microsoft Update wiped out my computer last week. So I had to reinstall the HR Block software.
GetHuman-oncledav did not yet indicate what H&R Block should do to make this right.
I have an issue with H&R Block too
How GetHuman-oncledav fixed the problem
*. Went to the HR Block website and downloaded the **** tax software. (I had already purchased and installed this software during tax season.) **. Executed the download. Was then able to open my **** tax return.
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H&R Block

Customer service issue
Reported by GetHuman-oncledav
Oct 14th, 2018 - 2 mons ago
I have an issue with H&R Block too
Fixed
GetHuman-oncledav shared how to fix
Seen by 2 customers so far
Similar issue to 1672 others
0 customers following this
Items needed
Social Security Number
Email on Account
Password
Prior Year AGI
Home Address
Name of Account Holder
Phone Number
Timeline
GetHuman-oncledav started working on this issue
Oct 14th 8:20pm
GetHuman-oncledav confirmed the issue is fixed. Hooray!
Oct 16th 9:12am