H&R Block was supposed to submit my state and federal claims, but they processed it inc...

GetHuman-gikorb's customer service issue with H&R Block from October 2018

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The issue in GetHuman-gikorb's own words
H&R Block was supposed to submit my state and federal claims, but they processed it incorrectly so neither ever went through.**I tried contacted my tax preparer in February, April, and May via H&R Block messaging, but she didn't respond. So, I called in June, and the receptionist told me that she'd call me back, but she never did.**I had to physically prepare and send them to the IRS and KS DoR by myself, so I want a refund.**I'm also facing a tax penalty due to H&R Block's mistake, and I'm very frustrated about this.
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H&R Block

Customer service issue
Reported by GetHuman-gikorb
Oct 12th, 2018 - 10d ago
I have an issue with H&R Block too
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Oct 12th 3:45pm