Charged * times for state filing

GetHuman-dctaylo's customer service issue with H&R Block from July 2018

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The issue in GetHuman-dctaylo's own words
Efile ... I have tried to efile both federal and state together. Due to technical errors, it stated that it did not go through BUT my debit card has been charged TWICE. How do I get one of the charges refunded? It will not complete a filing for neither Federal nor State.
I’ve tried to file several times and it will not contact to the tax server.
I want a refund of the extra charge. *I want help getting the return to the IRS server and MS Revenue server.
Approximately ** years
I looked and tried a few suggestions with no positive outcome.
I have an issue with H&R Block too
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H&R Block

Customer service issue
Reported by GetHuman-dctaylo
Jul 3rd, 2018 - a yr ago
I have an issue with H&R Block too
Seen by 5 customers so far
Similar issue to 809 others
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Items needed
Social Security Number
Email on Account
Prior Year AGI
Home Address
Name of Account Holder
Phone Number
GetHuman-dctaylo started working on this issue
Jul 3rd, 2018 3:22pm
GetHuman-dctaylo indicated the issue is not fixed yet.
Jul 3rd, 2018 4:50pm
GetHuman-dctaylo indicated the issue is not fixed yet.
Jul 3rd, 2018 4:57pm