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GetHuman831268's customer service issue with H&R Block from June 2018

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The issue in GetHuman831268's own words
E-file but H & R Block didn’t provide the **** *st time homebuyers form that was needed so the IRS adjusted my refund & took the same tax out twice instead of splitting between my husband & myself! ... I paid for deluxe pkg to file fed taxes for *st time home buyers taxed to be repaid. Never offer form **** instead my refund was corrected by IRS & they took the amount out twice instead of splitting the tax between us? Extremely unhappy with this result
They should have provided form **** when I entered this tax that was owned.
I think I should be refunded the $** I spent on the deluxe pkg that caused this error
I’ve been a customer for several years. Very dissatisfied & disappointed with H & R Block
Tried chatting on-line with H&R Block but was cut off in middle of the chat?
I have an issue with H&R Block too
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H&R Block

Deluxe Pkg
Customer service issue
Reported by GetHuman831268
Jun 28th, 2018 - a yr ago
I have an issue with H&R Block too
Fixed
Seen by 19 customers so far
Similar issue to 776 others
0 customers following this
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Items needed
Social Security Number
Email on Account
Password
Prior Year AGI
Home Address
Name of Account Holder
Phone Number
Timeline
GetHuman831268 started working on this issue
Jun 28th, 2018 11:37pm
GetHuman831268 indicated the issue is not fixed yet.
Jul 2nd, 2018 9:49am
GetHuman831268 indicated the issue is not fixed yet.
Jul 2nd, 2018 9:51am
GetHuman831268 indicated the issue is not fixed yet.
Jul 2nd, 2018 10:00am
GetHuman831268 indicated the issue is not fixed yet.
Jul 2nd, 2018 10:01am
GetHuman831268 indicated the issue is not fixed yet.
Jul 2nd, 2018 10:03am
GetHuman831268 indicated the issue is not fixed yet.
Jul 2nd, 2018 10:03am
GetHuman831268 indicated the issue is not fixed yet.
Jul 2nd, 2018 10:04am
GetHuman831268 indicated the issue is not fixed yet.
Jul 2nd, 2018 10:04am
GetHuman831268 indicated the issue is not fixed yet.
Jul 2nd, 2018 10:06am
GetHuman831268 indicated the issue is not fixed yet.
Jul 2nd, 2018 10:08am
GetHuman831268 indicated the issue is not fixed yet.
Jul 2nd, 2018 10:09am
GetHuman831268 indicated the issue is not fixed yet.
Jul 2nd, 2018 10:19am
GetHuman831268 indicated the issue is not fixed yet.
Jul 2nd, 2018 10:20am
GetHuman831268 indicated the issue is not fixed yet.
Jul 2nd, 2018 1:07pm
GetHuman831268 indicated the issue is not fixed yet.
Jul 2nd, 2018 1:10pm
GetHuman831268 indicated the issue is not fixed yet.
Jul 3rd, 2018 4:48am
GetHuman831268 indicated the issue is not fixed yet.
Jul 3rd, 2018 4:48am
GetHuman831268 indicated the issue is not fixed yet.
Jul 5th, 2018 10:44pm
GetHuman831268 indicated the issue is not fixed yet.
Jul 5th, 2018 10:45pm