I have used HR block for years without problem. Then, this year, I completed the online...

GetHuman719523's customer service issue with H&R Block from May 2018

Help with my H&R Block issue
The issue in GetHuman719523's own words
I have used HR block for years without problem. Then, this year, I completed the online submission for my taxes as I have in the past, then received a letter from the IRS stating that I owe almost $*,***. The online HR Block said I owed $***. I'm not sure what happened, or what to do. The numbers the IRS listed in the letter and the numbers they received from me (that I entered into the online forms) match, so I'm not sure why there is such a discrepancy in what I owe.
GetHuman719523 did not yet indicate what H&R Block should do to make this right.
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H&R Block

Customer service issue
Reported by GetHuman719523
May 25th, 2018 - 6 mons ago
I have an issue with H&R Block too
Fixed
Seen by 8 customers so far
Similar issue to 448 others
0 customers following this
Items needed
Social Security Number
Email on Account
Password
Prior Year AGI
Home Address
Name of Account Holder
Phone Number
Timeline
GetHuman719523 started working on this issue
May 25th 11:16pm
GetHuman719523 indicated the issue is not fixed yet.
May 26th 12:16am