dont know prior year agi - prepair taxes - do not have access to tax return

GetHuman600858's Technical Support issue with H&R Block from April 2018

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Before contacting them, items GetHuman600858 may need:
Social Security Number, Email on Account, Password, Prior Year AGI, Home Address, Name of Account Holder, and Phone Number
The issue in GetHuman600858's own words
prepair taxes ... dont know prior year agi
do not have access to tax return
file manually
I have an issue with H&R Block too
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H&R Block

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Technical Support issue
Reported by GetHuman600858
Apr 16th, 2018 - 6 mons ago
I have an issue with H&R Block too
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Seen by 1 customer so far
Similar issue to 1679 others
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Timeline
GetHuman600858 started working on this issue
Apr 16th 7:00pm