dont know prior year agi - prepair taxes - do not have access to tax return

GetHuman600858's Technical Support issue with H&R Block from April 2018

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Help with my H&R Block issue
Before contacting them, items GetHuman600858 may need:
Social Security Number, Email on Account, Password, Prior Year AGI, Home Address, Name of Account Holder, and Phone Number
GetHuman600858's next move: have a H&R Block rep call.
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The issue and preferred resolution, in GetHuman600858's own words:
prepair taxes ... dont know prior year agi
do not have access to tax return
file manually
Help with my H&R Block issue
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H&R Block

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Technical Support issue
Reported by GetHuman600858
Apr 16th, 2018 - 3 mons ago
I have an issue with H&R Block too
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Timeline
GetHuman600858 started working on this issue
Apr 16th 7:00pm