Groupon Customer Service Issues

I purchased two tickets through Groupon, which I canceled a couple of weeks ago. I received an email from customer service confirming the refund, but I have not seen the money in my card yet. The Groupon app indicates the refund has been processed, but the funds are not in my account. Since Sydney is still in lockdown, I would like to cancel another purchase. The cancellation numbers for the two previous items are [redacted]9 and [redacted][redacted]. I also need help canceling a gift for teeth whitening in Lakemba. Please assist me with these cancellations. You can reach me via email at "[redacted]" or through my Groupon-associated email.

Subject: Disappointing Experience at Travelodge by Wyndham Virginia Beach I would like to share my disappointing experience at Travelodge by Wyndham in Virginia Beach, Virginia. My guest, S.W., and I checked in on September 5, [redacted], and encountered multiple cleanliness and maintenance issues in our room. Despite noticing dirty floors, mold, cracks in the bathroom tile, and other defects, we chose not to complain until the following day. On September 6, [redacted], we were alarmed to find roaches in the bathroom, prompting me to seek a refund or partial credit of $[redacted].00. When I approached the staff for assistance, the manager on duty was unhelpful and dismissive of our concerns. The lack of accountability and poor conditions at the hotel were unacceptable. I am requesting a partial refund based on our ordeal. The property requires immediate attention and improvements to ensure a better stay for future guests. Our documented experience, along with similar negative reviews from other patrons, highlights the need for changes at this establishment. Thank you for your attention to this matter. Sincerely, M.T.

During our stay at the Travelodge by Wyndham Hotel in Virginia Beach on September 5, [redacted], we encountered numerous issues in our rooms. There were dirty floors, mold, mildew on the walls and shower curtains, cracks in the bathroom tile and walls, as well as holes in the window drapes. The situation escalated when we found roaches coming from the tiles and baseboards. When I addressed these concerns with the hotel staff, they were unhelpful and claimed they couldn't assist since we didn't report the problems earlier. Despite our attempts to seek a resolution, the staff was uncooperative and unwilling to provide their names. Although a full refund may not be possible due to delayed complaints, I believe a $[redacted] credit would be fair given the conditions we endured. The hotel needs significant renovation and cleaning. Our experience was further validated by similar negative reviews from other guests. We have evidence in the form of photos and videos to support our claims. I kindly request Groupon to consider a partial refund as compensation for our unpleasant stay. Thank you. Best regards, Mitchell Thweatt

I am requesting a partial refund of $[redacted]. Even though I believe I deserve a full refund of $[redacted].99. My Groupon Order Number is 1[redacted]75-[redacted]. On September 5, [redacted], my guest, S.W., and I checked into Travelodge by Wyndham Hotel at [redacted] Atlantic Avenue, Virginia Beach, VA [redacted], [redacted]. We encountered dirty floors, mold, mildew, cracked tiles, peeling paint, and roaches during our stay. Despite our dissatisfaction, we didn't raise these issues until September 6, when we discovered roaches. The manager was unhelpful, claiming we should have complained earlier. I am seeking your assistance in securing a $[redacted] partial refund due to the unsatisfactory conditions at the hotel. The establishment requires renovations and thorough cleaning to prevent similar experiences for future guests. We have evidence to support our claims. Thank you. - M.T.

I bought a day trip to Martha's Vineyard through Groupon, costing nearly $[redacted]. The vendor assured me of a full refund if I canceled 24 hours in advance. However, my voucher states no refunds, contradicting this. I wish to cancel immediately to purchase directly from the vendor, as I wanted flexibility due to the outdoor nature of the event and the weather uncertainties. The details of my order are as follows: New England Trips Inc. Order #: [redacted] Purchase Date: Friday, Sep 10, [redacted] Status: Expires On Sep 25, [redacted] Expires: Saturday, Sep 25, [redacted] Qty: 1 (PayPal)

I recently purchased a Groupon voucher for an "Express wash and interior detail" at Precision Mobile Wash. I contacted them to schedule an appointment before my voucher expired, and they assured me they would honor it. However, upon trying to use the voucher, I discovered they had marked it as redeemed without providing any service. I attempted to contact them but found their phone number no longer in service. I am disappointed that merchants can redeem vouchers without providing the service and concerned about the lack of security measures from Groupon. I am wondering how I can get a refund for the amount paid as the voucher never expired. - Anusorn T.

I received a refund from Groupon, but my questions about the refund were ignored, and now the deal I purchased is no longer available. I reached out to the vendor, who couldn't help due to the refund made by Groupon. I need Groupon to reinstate my purchase so the vendor can honor it before the deal expires on 9/15. Despite reaching out to a supervisor, I have not received a satisfactory response. The phone number provided for Groupon only leads to a callback recording, and I couldn't find a way to contact customer support through the website. Time is running out, and I hope this issue can be resolved promptly.

I recently purchased a Groupon from Tap That Axe for a reservation on September 8th, from 7pm to 8pm. After receiving email confirmations and driving over an hour for a birthday party, we discovered the venue was closed and out of business. I have tried contacting [redacted] regarding a refund, but have not received any response. I am disappointed by the lack of communication and would like to be refunded for the services that were not provided.

On the evening of September 11, I used the Groupon app to buy a Valvoline Instant Oil change deal. I had selected the full synthetic oil change for $49.50 but ended up being charged $[redacted].00 for a couples massage due to a mix-up. I quickly canceled and was refunded with "Bucks," but I prefer a refund to my bank card. This bait-and-switch incident is disappointing, and once my bank card is refunded, I plan to close my Groupon account. I would appreciate a phone call to address this issue. Sincerely, Greg V. [redacted]

Hello, I'm Julie Stewart. I bought a Groupon for Ranch House Cafe in Canyon, TX, which expired on August 4, [redacted]. Unfortunately, I couldn't use it before then. I got an email from Groupon on September 10, [redacted], saying my expiration date was extended back to the original, August 4, [redacted]. I'm hoping you can extend it further, maybe until October [redacted], given the email mix-up. Thank you, J Stewart.

I purchased a Sam's Club membership through Groupon in July [redacted] with an expiration date of September 15th. When I went to Sam's to pick up my membership card, they said it had already been redeemed. I have been trying to resolve this by contacting Sam's Club and Groupon, but have not received any help. I just want a refund now. It has been frustrating going back and forth between Groupon and Sam's Club with no resolution. My order number is [redacted] and my name is Robbie R. Young.

I purchased two ultra facelift treatments from BodybyDesign for $89. I have been in contact with the vendor to set appointment dates. Due to a past car accident, I have had fat transplanted to my face, and I inquired about how this procedure might affect it. Instead of addressing my concerns, the vendor scheduled an appointment and provided information on the procedure, including potential side effects and consent forms. However, my specific question regarding the impact on transplanted fat cells was left unanswered. I have asked for the appointment to be canceled, but I am currently unable to exchange my voucher. I would appreciate assistance in either successfully trading in the voucher or obtaining a refund in Groupon credits.

I bought a $25 Sam's Club membership from Groupon on July 2, [redacted]. When I went to Sam's Club on July 15 to redeem it, they said it had already been used. I've spoken to Sam's Chat, customer service, and various others, but no resolution. I haven't received a membership card, and I'm frustrated. I just want a refund on my bank card. I will buy the membership in person. Dealing with this has been exhausting. My order number is [redacted]. Email: [redacted] Location: Baltimore, MD [redacted].

I purchased four architecture tour packages in Chicago and was told by the boat company that they were valid for five years, despite the October 31 deadline displayed. I specifically mentioned needing them for Christmas presents next year when inquiring before buying. However, after purchasing, the deadline was still enforced. When I called to cancel, I was informed it wasn't possible. I've been unsuccessful reaching Groupon for assistance. I'm disappointed as I can't use the tickets next year as planned. I need guidance on cancelling my order to avoid being charged. I made the purchase on September 20 under the name Kathleen D. Please advise on the cancellation process.

Hello, my name is Loretta Mallory. I purchased seven different canvases on my Groupon, but unfortunately, I accidentally validated the code without writing it down. I haven't received the merchandise, and it's been three months since the purchase. I am hoping someone can return my call regarding this issue. My phone number is [redacted]. The canvases were paid for, but I couldn't retrieve them without the code. The event is scheduled for October 14th, and I would appreciate a callback to resolve this matter. Thank you.

I accidentally purchased the wrong Groupon voucher for a lash lift at Salon LePetie instead of the intended place, Honey Skincare and Lash. When I arrived at Honey Skincare and Lash, I was unable to use the voucher. Since I will be leaving the USA for a few years, I won't be able to utilize the Groupon voucher or points. I would like a refund of the amount to be credited back to my credit card instead of Groupon credits due to my extended absence. Kindly assist me with this as soon as possible. Thank you. My Groupon email is [redacted]

During my trip to Tennessee, I bought a Groupon for 5 Rivers Adventure. When I called to make reservations, they couldn't accommodate the trip due to low bookings. I couldn't find the trade-in option and attempted to request a refund for three days without success. As I don't live nearby and won't return, I won't be able to use the Groupon. Despite not using or printing the voucher, I couldn't trade it in on the website due to it being marked as viewed. I'm hoping for a resolution as soon as possible as the $70 purchase means a lot to me, and I've had many positive experiences with Groupon. - Nikki R.

I am in need of urgent assistance. I mistakenly placed a large order for about $[redacted] on Groupon due to a software error on my cell phone. Despite canceling all items the next day and receiving confirmation, I have been charged again for items I did not approve. I am reaching out to rectify this issue and request a refund for my account promptly. I am concerned about the additional items being shipped to me and want to ensure they can be returned for a refund if necessary. Your help in resolving this matter is greatly appreciated. Thank you for your assistance. Sincerely, Janet Donovan

I placed two orders on Groupon for Botox on September 27th. Each total was $[redacted].20. I noticed two charges on my PayPal account, but on my Visa statement, there was an additional charge of $[redacted].37 for bamboo sheets that I did not order. I require a credit of $78.17 for the sheets. I received a confirmation for the $[redacted].20 Botox order at Senza Pelo Med Spa, but not for the $[redacted].37 charge. I need this confirmation for proof of payment. I am frustrated and need this resolved promptly. Order number: 1[redacted]55-[redacted]. Contact me at [redacted] Please address this issue urgently.

Hello, I am reaching out about my recent Groupon purchase, #[redacted]6, for 6 hours of deep cleaning by 2 cleaners from "Flez Cleaning Services" that I bought on 7/22/21 for $69. Contrary to what my account says, I have not used this Groupon as of 8/1/21. When I attempted to contact the company today to schedule, I discovered that the phone number provided is not in service, and I have yet to receive a response to my email inquiry. I am concerned about the legitimacy of this company and would appreciate any information you can provide. If necessary, I would like a refund and a recommendation for a reputable cleaning service. I request urgent assistance with this matter as I have never encountered an issue like this with Groupon in the past. Thank you, S.W.