I bought a groupon for the Sheraton on the Falls for my daughter and husband. It is boo...

GetHuman-maneufel's Change My Order issue with Groupon from December 2020

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The issue in GetHuman-maneufel's own words
I bought a groupon for the Sheraton on the Falls for my daughter and husband. It is booked for December **th. With the province wide lock down, they can not come from out of town, and there is nothing open for them to see, do, or eat. This was an unforeseeable problem. I was told by the hotel that they will change the date if they receive an email from Groupon. They tell me that they are already getting such emails. The deal is applicable until February **th, therefore we would like you to contact the hotel (Vivian in Reservations will be watching for it). Since February is back to work*school for everyone, the reservation would need to be for a Saturday evening in February. Preferably later in February. *I have read the Fine print that you do not make changes, HOWEVER, these are very unusal circumstances. ALL other businesses are allowing this. We expect to have good service from you in this aspect as well. Thank You!*Mary Anne Neufeld**Groupon * ****-******-****** and reservation is forBrigitte Kralt

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Groupon

Change My Order issue
Reported by GetHuman-maneufel
Dec 23rd, 2020 - 6 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 37364 others
0 customers following this

Timeline

GetHuman-maneufel started working on this issue
Dec 23rd, 2020 3:40pm
GetHuman-maneufel indicated the issue is not fixed yet.
Dec 23rd, 2020 7:53pm

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