Groupon Customer Service Issues

On 11/26/20, I purchased two sketch pad Groupons from Qualtry but was mistakenly charged for three, with the order stating I ordered four. Despite multiple attempts, I have been unable to cancel the order or obtain a refund. I also tried the trade-in option without success. Contacting customer service has proven challenging. I am a 74-year-old individual and this situation has been quite distressing for me. I kindly request a refund for the overcharged amounts: the $11.39 and $4.00 charges from 11/26/20. I emphasize that the refund should be issued to my account, not through Groupon. I appreciate your time, patience, and assistance in resolving this matter. - JM

I recently bought a Shutterfly Groupon, but when I tried to use the code, it didn't work for the item I wanted. The ad didn't make it clear that the deal was only for "select" holiday cards. I had to check the small print on the website to understand why the code was invalid. I ended up purchasing the item without the Groupon and now I don't need it. Can you assist me in getting a refund? Thank you. Email: [redacted]

I recently bought a Sam's Club membership with complimentary items. While filling out the form, my phone battery suddenly expired and I couldn't finish it in time. The voucher got marked as redeemed. Sam's Club informed me that I would need the voucher number to complete the form again. Unfortunately, I no longer see the voucher or redemption code as it disappeared from the screen. Need assistance, please.

I would like to return my AirPods. I am disappointed with Groupon because they did not fully refund my Groupon credits. I believe these AirPods are unnecessary and costly. I want to return them and receive a complete refund in Groupon credits despite the time that has passed. I was ill with covid over a month ago when I accidentally made a $[redacted] purchase. Now I am left with this credit that I could use for my well-being. I seek your assistance, thank you. Although it may have exceeded fourteen days, I am adamant about receiving a full refund. My Groupon contact email is [redacted]

I'm very disappointed with my recent purchase of the Mylee Lvd lamp set. I've been experiencing severe nail issues after using the product, resulting in infection and pain. Despite my attempts to reach out via email, I have not received any response. I request either a full refund or a partial refund of my £50 spent. I am hoping for a resolution to this matter promptly. If I do not hear back soon, I will have to share my experience on social media. My order number is [redacted]83.

Hello, I bought a voucher with order no. [redacted]53 for Pure Aveda Salon in Dublin. I used the voucher in August after it was extended due to the lockdown. However, the salon claims they did not receive payment for it. Unfortunately, since the voucher has expired, I am unable to show them the barcode now. This situation is frustrating because I know I presented it to them in August (although I don't remember the exact date of my visit). Could you please help me ensure that the salon receives payment? Thank you. Regards, Linda O'Connor

Hello, my name is Lillian C. I recently bought a Groupon voucher with Order # [redacted] for a purchase on FTD.com. Unfortunately, I couldn't use the voucher in time as my mom retired unexpectedly early. Since my budget is tight this year due to the pandemic, I'm hoping to return the voucher and use it towards a canvas I have in my cart. For further assistance, please reach out to me via email at [redacted] or give me a call at [redacted]. Thank you.

I recently bought a Groupon on December 8, [redacted], and I am looking to cancel it for a refund. Today is December 10, [redacted]. I contacted the merchant but their behavior was unprofessional, pressuring me to spend more money. This made me uncomfortable and I believe it is a scam. As I am still within the 3-day timeframe for a refund, I kindly request a prompt reimbursement for my order with the number 1[redacted]42-[redacted]. Thank you.

I purchased a Groupon for Limoges Jewelry. I followed the instructions to use the coupon, but when I entered the code Groupon provided, it didn't work (an error message said it was invalid). I double-checked and confirmed the code was correct. I spoke with a customer support agent named Vignesh P, who informed me that once I checked the code, whether it worked or not, that was the end of it. I was not offered a new code or a refund, contrary to your policy. I am a retired detective and will report this to the FTC for potential fraud investigation if this issue is not resolved. If necessary, I am prepared to take legal action (I previously won a case against AT&T). -C. Carter, order #[redacted]

I purchased a Groupon voucher for a manicure and pedicure to prepare for Christmas. I bought it on November 23rd ahead of time to secure an appointment. Despite calling on the same day, they informed me of no availability and promised a callback. Today, on December 10th, they told me they would not accept Groupon vouchers this month. This was not specified on the voucher, leaving me frustrated for wasting time, energy, and money. A refund of at least part of the amount paid is the least I expect due to the misleading situation. The voucher lacked crucial information about this limitation, leading to this upsetting experience. Reference number from the email confirmation: [redacted] Thank you. Natalia O.

I purchased two Groupons worth $40.00 each from Cheryl's Cookies, one for myself in Dallas, TX, and one for my nephew in Houston, TX. I tried to use the Groupon before Thanksgiving for the turkey cookies but encountered difficulties placing the order. Cheryl's Cookies directed me to call Groupon, which seemed odd as the coupon was for their company. After speaking to a representative, I was initially asked to pay $57.92 for shipping on both orders, which I found excessive. I requested a refund, but was instructed to contact Groupon for assistance. I am disappointed with this experience and frustrated with encountering issues every time I use Groupon. I kindly ask for a refund of $40.00 back to my credit card.

Hello, I am reaching out because I purchased a Groupon for an oil change for my car on 12/10/[redacted], but when I tried to redeem it today (12/11/[redacted]), the company stated it's not their policy to honor the Groupon deal. Despite the offer clearly stating otherwise, I was unable to receive the service. I am seeking guidance on how I can obtain a refund for this issue. Thank you and I look forward to your response.

I bought a Groupon deal for the Aquarium in Houston for my granddaughter's birthday on 10/23. I was supposed to receive a code via email for $50 off on dining, which I never received. Despite going to the Aquarium that day with my granddaughter, we couldn't use the discount as planned. The manager of the restaurant tried to help for 30 minutes, but couldn't resolve the issue. I also didn't receive the 4 passes I was supposed to get. I have been a loyal Groupon customer but if I don't get a refund of $[redacted], I won't purchase from you again and will share my negative experience. The location was too far and crowded for me to revisit, so a refund is all I ask for.

I am requesting a refund of $33.00 for an order I canceled to be credited back to my Visa account promptly. I canceled the order due to the lack of information provided by Groupon regarding the items I purchased. The order was canceled before it was shipped, and I only received Groupon Bucks, which I have no intention of using as I will not be ordering from Groupon again. Kindly process the refund back to my Visa account.

Hello, I am requesting refunds for the 48-in-1 socket wrenches I bought for my husband and brother, as well as the cardigan I purchased for my sister. I have been attempting to generate a refund slip for a few days now, but I keep encountering the following error message: "Oops! Groupon Goods is temporarily unavailable or overloaded. Please try again in a few minutes. For more information, please visit the FAQ." The FAQ page does not load when I click on it, and I am unable to access your contact pages either. I kindly ask for assistance with processing these refunds promptly. Thank you.

I recently spoke with Antony Albert Manoj regarding an issue with my Groupon reservation for a stay at Princess on October 11. Unfortunately, the hotel could not locate my reservation, so I had to make a separate booking to ensure I had accommodations. As my checkout time is at 11 AM, I urgently need assistance contacting the hotel to confirm my Groupon reservation, as it hasn't been found under my last name or ID. While I was informed that a team member would reach out to the hotel, I am concerned about potential charges to my credit card. Additionally, I am curious why the phone lines are not active despite the stated hours of operation. Your prompt attention to this matter would be greatly appreciated.

We were unable to attend the night photo workshop on March 14 that was canceled by the photographer due to the lockdown. He claims he did not receive the payment yet, which will only be processed after the service, and we are struggling to get a refund for both bookings or reschedule for another date. Groupon is unresponsive, and the vouchers have expired. Please assist us in getting a refund for these two reservations. V de Larivière

I purchased a voucher from Groupon through LivingSocial Baltimore for the Art of Wellness Spa back in either March or April for $[redacted]. Since I couldn't use it before the expiration date, I requested a voucher extension. I couldn't locate the voucher and when I visited the spa, they directed me to contact Groupon, which I was unaware of as I thought it was a LivingSocial deal. Unfortunately, I can't reach out to Groupon directly. The voucher number is [redacted]8 with an expiration date of 10/28, which I missed. I would appreciate a voucher extension or a refund. My name is Liz S. at [redacted] Key Hwy, Unit [redacted], Baltimore, MD [redacted]. Thank you for your assistance.

We recently bought two Costco memberships through Groupon. However, after receiving an email with the membership information, neither [redacted] nor I found the necessary details to start the membership at Costco. Can you kindly resend the required documents for both email addresses to [redacted] and [redacted]? We seem to be missing the essential information to activate our memberships at Costco. We apologize for any inconvenience this may cause and appreciate your assistance with this matter. It might be helpful to include instructions along with the documents as we are unable to access the information by clicking on the link provided in the email. Thank you for your understanding and help with this issue.

Hello, I recently purchased tickets for the "I Love Christmas Movie" at the Gaylord Texan with booking reference number [redacted]. I scheduled my ticket for 4:00 p.m. on Monday, the 14th. Due to being in contact with a COVID patient yesterday and feeling unwell today, I am concerned about attending the event on the scheduled date. Can I either cancel my ticket and receive a refund or reschedule for a different date to ensure the safety of others? Thank you.