Groupon Customer Service Issues

The following are issues that customers reported to GetHuman about Groupon customer service, archive #308. It includes a selection of 20 issues reported from December 13, 2020 until December 16, 2020. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.

Hello, I wanted to let you know that I bought tickets for the "I Love Christmas Movie" at the Gaylord Texan. My booking reference number is [redacted]. I initially booked a ticket for 4 p.m. on Monday, the 14th. Due to being in contact with a COVID patient yesterday and not feeling well, I am concerned about potentially endangering others. Can you assist me in canceling this booking so I can purchase a new ticket for a different time slot? Your help in resolving this matter would be greatly appreciated. Thank you.

I purchased a Groupon deal for lash extensions at Sarabella Beauty. Unfortunately, after booking my appointment, I experienced issues with the lashes falling out in groups, which was very concerning. When I reached out to Sara, she initially offered to redo the lashes but the problem persisted even after the second appointment. I believed that Sara agreed to redo the lashes at no extra cost due to the unsatisfactory results from the first two visits. However, she is now claiming that I owe $45 for today's appointment. This situation is troubling for me as I have been getting lash extensions for over two years without facing such problems before. I would appreciate any assistance in resolving this matter.

This is my third attempt to contact you regarding my previous order. I returned the "Eat, Drink, Paint" set to Edward and would like to exchange it for the Laptop Stand Desk Table. I am willing to cover the price difference as the laptop tray costs $27.99, and I initially paid $25.00 for the easel. I have not received a response yet, and I would appreciate it if someone could reach out to me. You can contact me at [redacted].

I purchased a Chunky Blanket on November 8th and was charged via PayPal. I received an email stating it was on its way but then found out there was an issue with my address. I made sure my address is correct: Home 13 Shearwater Drive, Silverleaves [redacted] (Cowes [redacted]), with my postal address being [redacted] Silverleaves [redacted]. I'm concerned because this was meant to be a Christmas gift and I've received other online orders without any problems. Can you assist me in resolving this? Thank you, Barbara O.

Hello, I bought a gift voucher for my husband's birthday on September 20th worth $[redacted] at Waters Edge Restaurant. I recently found out that the voucher expired a few weeks ago, which I was not aware of due to current circumstances preventing me from using it. The restaurant suggested I reach out to Groupon to request an extension. Thank you, Leanne Kramp.

I purchased a multi-function desktop alarm clock on March 12th and got the order confirmation, which was good. However, on December 7th, I received an email stating that the offer I viewed was still waiting for me, even though I had already placed an order. This is unusual as I am usually not prompted after making a purchase. I have been charged for this item but now I am unsure if the order will go through due to this confusion. I would appreciate some clarification on the status of my order and if it has been processed. Thank you.

I placed an order for Issy Miyake perfume on November 23rd for £27.59, and I still have not received it. I have tried contacting customer service through chat multiple times without any resolution. Finally, on December 6th, I requested to speak with a supervisor who assured me that the issue was resolved and that I would receive the item. However, it has been a long time, and I am unable to access chat support now. There seems to be constant issues with my email and password even though all the information is correct. This perfume was meant to be a Christmas gift, and I cannot afford to purchase another one.

I've been trying to place an order for TAMPA BAY DOWNS multiple times over the past month. Unfortunately, I keep encountering an error. Now I'm being notified that I've reached the maximum number of certificates allowed, even though I don't have any certificates. None of my previous requests were successful, and I keep getting an "ERROR 04" on the second page. Could you please provide some guidance on this issue? I make this order annually, and I have a certificate from last year that I couldn't use due to Covid. Is it possible to use that certificate this time around?

I attempted to cancel my order right after placing it, but only one item was cancelled for $7. I tried calling, but the website's "contact us" feature was not functioning, and I spent 2 1/2 hours waiting over two days. I was charged a $30 shipping fee, which seems high given the current circumstances; I haven't paid shipping on any other orders during this crisis. I request a credit or, upon receiving the items, I can return them all for a full $[redacted] credit since some are delayed. I also contacted corporate with no luck due to COVID-related phone line closures. My order number from November 30, [redacted], is [redacted]. Please reach out via email. I've never encountered issues with Groupon until now.

I would like to update my order ([redacted]61) delivery address as it is missing the house name, though the street name and postcode are present. The postcode is shown as "undefined" in the Delivery Details, possibly due to the format HP17 8NZ not being correctly displayed. The estimate for the order to be "preparing to Ship" is 30 November as stated in the Delivery Details section. The tracking information indicates the status as "In transit" since 30 November, with a carrier number provided. I am concerned about the delivery status and would appreciate assistance in resolving any issues that may be present.

Hello, I encountered difficulties with my Groupon order # 1[redacted]40-[redacted] purchased on August 27, [redacted], for $79.20 for Peter Air Duct N Dryer Vent Clean. Upon arrival, the technician mentioned additional charges for any ductwork extending more than 6 inches. I requested to proceed with the cleaning for areas within the 6-inch limit, as the concept of "partial cleaning" was not explained when booking. Unfortunately, I was informed by the company that the full service must be carried out, incurring extra costs of $[redacted]-$[redacted]+. When I expressed my inability to pay the additional fees and my dissatisfaction at the lack of clarification beforehand, the company refused a refund, indicating their policy once a technician arrives at the location. Despite this, I would like to request a refund of the original $79.20 purchase price.

I purchased a Silvano Hip Trainer buttock electrostimulator from Groupon Goods Global GmbH on Dec 9, [redacted]. Upon opening Bartolini's envelope, the courier, I discovered that the package did not contain the buttock electrostimulator. I kindly request that the item I ordered and already paid for be sent to me. I am looking forward to your response at my email address: [redacted]. Thank you.

I have ordered a Stoneline cookware set twice, but only received one set last week. The package included a delivery note for 2 sets. I contacted customer service via live chat and was informed by the representative to wait until Monday for the second set. Unfortunately, it is now Tuesday and the package still has not arrived. Please promptly inform me of the reason why my order was not fully delivered, as I have paid for both sets.

Order number [redacted]09, Jack & Jones Jacket Dear Sir or Madam, I am writing regarding the above-mentioned order that was not delivered, and I have not received the package. I kindly request that you cancel the order with Klarna as I have been asked to make a payment by Klarna. I have already reported this issue to one of your representatives via Live Chat on December 11, [redacted], but I have not received a response yet. I would appreciate a prompt resolution and feedback. Regards, Rochea Khieschman

I made a wine purchase through Groupon on November 12th. However, my order never arrived despite my card being charged. I faced issues with Groupon attempting to charge my card for additional services, which I had to sort out, but when it comes to delivering promised services, they fall short. This is my second disappointing experience with Groupon, and it will likely be my last. I plan on sharing my negative experiences with others considering Groupon. Ideally, I still want to receive the wine, but if it won't arrive by Christmas, a refund would be appropriate. Please contact me via email to resolve this matter. Thank you.

My order, with Invoice no [redacted] placed on 16/11/[redacted], has not reached my address. I have attempted to track the order but keep encountering errors. Recently, the status shows it was delivered two days ago, yet I have not received anything. The items were worth £[redacted], purchased as Christmas gifts for my friends. I have tried contacting Groupon, but their recorded message mentions they are not available due to Covid.

I bought 2 vouchers for Rosati's Pizza. I used one, but the merchant hesitated due to the missing UPC code. After some persuasion, they accepted it. However, the second voucher I purchased (order number 1[redacted]87-[redacted]) also lacks a UPC code. I am concerned Rosati's may not honor it. I wish to use it, but without a code, they might refuse it. What should I do in this situation?

I purchased a voucher for an oil change, but it was linked to a Valvoline in a different state. When I tried to redeem it, I was told it couldn't be used at an Ohio location. Unfortunately, I couldn't return it since it had already been opened and it has now expired. I attempted to contact via email, but I never received a response. I paid $40 for this voucher and I would like a refund or an exchange for a Valvoline location in my area.

Hello, I recently purchased a smartwatch and wanted to inform you that I received a watch with a camera instead of the one I ordered with a camera. When I scan the QR code, it doesn't match the camera model that I received. I have contacted you multiple times and provided all the information linked to my PayPal account. Despite this, you claim my email address ([redacted]) doesn't exist. However, I receive offers from you regularly at that address. I am requesting the user manual for the smartwatch with a camera. Thank you.

I am having trouble with Groupon locating my orders. I placed an order for a mattress weighing [redacted] pounds with order number [redacted]71 and another order for a jumper costing 14.99 with order number [redacted]73. The mattress was supposed to be delivered in November as advertised, but it never arrived. Despite exchanging a few emails with Groupon, they haven't been able to locate either order. The payments were debited from my account. I have involved my bank to help retrieve the funds due to non-delivery of the items. It has been frustrating trying to resolve this issue with Groupon. I simply want a refund and will not be making any future purchases from them. Their service has been extremely disappointing.