Hello, *Regarding order number: *Selsey Kassi Shelves*Tamar Sideboard*Dad Keychain Keyr...

GetHuman-accontr's customer service issue with Groupon from May 2020

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The issue in GetHuman-accontr's own words
Hello, *Regarding order number: *Selsey Kassi Shelves*Tamar Sideboard*Dad Keychain Keyring x**Crystal Wireless Charger x**E Com Nova TV Unit*Wall Sticker: New Huge Butterfly*Spiral Flickering Candles*Apachie WiFi Display *Coffee Table - Concrete*—————*I still haven’t received the Selsey Kassi Shelves - this is a large item, will it be delivered by courier? If so can I have the tracking information. *Also I haven’t received the following:* Dad Keychain Keyring x**Crystal Wireless Charger x**Wall Sticker: New Huge Butterfly*Apachie WiFi Display**Will these be delivered by courier or Royal Mail? How long is the expected delivery?*————*I have received the Spiral Flickering Candles and something I didn’t order (a back support) ?? *————*DPD delivered the following on **********Damage of the outer boxes, photos attached.**————**The Tamar Sideboard in three separate boxes - Upon inspection *Box *: Perfect condition no defects. *Box *: Half of the items have defects chips and damage from what I presume was from transporting. Photos attached! *Box *: Perfect condition no defects. **Also I have no received the white drawer fronts or White cupboard fronts as seen in the picture in the advert and in the description. *All the wood I have received is concrete and the white backing panels. **Please could you replace box *: due to the defects in pictures below. Also include the white fronts as shown the the advert photo. **————**E Com Nova TV Unit*Box *: Perfect condition no defects. *However there was no instructions as to how to put it together. Is there a pdf or anything? **————**Coffee Table - Concrete*Box *: *Two items are defective have chips on the corners. Pictures attached *Please could you replace these pieces of the coffee table. *I can sent the measurements to the defective wood. ***I fell in love with all the furniture that’s why I placed the order however I would like the defective bits replaced, as I expect them to be in perfect condition. *****Please get back to me regarding everything contained in my email. **Many Thanks ***This is the email I sent along with pictures of the damage on the ***** the day after I received three of the big items. I sent it again yesterday still no reply. I would appreciate a response and what you are going to do about it.

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Customer service issue
Reported by GetHuman-accontr
May 20th, 2020 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 52681 others
0 customers following this
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GetHuman-accontr started working on this issue
May 20th, 2020 1:46pm