I purchased a Groupon for massage. I called the number and scheduled the appointment. A...
GetHuman-sallywmc's customer service issue with Groupon from January 2020
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The issue in GetHuman-sallywmc's own words
I purchased a Groupon for massage. I called the number and scheduled the appointment. Afterward, I received a text message confirming the appointment and informing me that there would be a mandatory tip of $**! That is **% of the Groupon cost or **% of the normal charge, either of which is ridiculous.**I have never run into this with any Groupons I have purchased before and I have purchased many massage Groupons. Nothing in the Groupon description indicated to me that there would be a mandatory tip and I am not interested in being blackmailed.**if, as I suspect, this is a violation of the Groupon rules, please advise the merchant so that I can proceed to redeem my Groupon and get my massage. Yes, on the other hand, you actually allow this highway robbery, then I wish to cancel my Groupon and receive a full refund ASAP.**I have emailed several times and got no response. I have tried calling and cannot get anyone to answer the phone. I hope you can help.**Thanks, Sally****-***-****
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GetHuman-sallywmc indicated the issue is not fixed yet.
Jan 9th, 2020 4:40am
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