I purchased a Groupon for massage. I called the number and scheduled the appointment. A...

GetHuman-sallywmc's customer service issue with Groupon from January 2020

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The issue in GetHuman-sallywmc's own words
I purchased a Groupon for massage. I called the number and scheduled the appointment. Afterward, I received a text message confirming the appointment and informing me that there would be a mandatory tip of $**! That is **% of the Groupon cost or **% of the normal charge, either of which is ridiculous.**I have never run into this with any Groupons I have purchased before and I have purchased many massage Groupons. Nothing in the Groupon description indicated to me that there would be a mandatory tip and I am not interested in being blackmailed.**if, as I suspect, this is a violation of the Groupon rules, please advise the merchant so that I can proceed to redeem my Groupon and get my massage. Yes, on the other hand, you actually allow this highway robbery, then I wish to cancel my Groupon and receive a full refund ASAP.**I have emailed several times and got no response. I have tried calling and cannot get anyone to answer the phone. I hope you can help.**Thanks, Sally****-***-****

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Groupon

Customer service issue
Reported by GetHuman-sallywmc
Jan 8th, 2020 - a year ago
I have an issue with Groupon too
Not resolved
Seen by 4 customers so far
Similar issue to 66380 others
0 customers following this

Timeline

GetHuman-sallywmc started working on this issue
Jan 8th, 2020 8:49pm
GetHuman-sallywmc shared this issue with friends on Facebook
Jan 8th, 2020 8:50pm
GetHuman-sallywmc indicated the issue is not fixed yet.
Jan 9th, 2020 4:38am
GetHuman-sallywmc indicated the issue is not fixed yet.
Jan 9th, 2020 4:40am
GetHuman-sallywmc indicated the issue is not fixed yet.
Jan 9th, 2020 4:40am
GetHuman-sallywmc indicated the issue is not fixed yet.
Jan 9th, 2020 4:40am