Re: order *****-******-*******I made the appt. with Ashley R's Beauty Bar*I got a remin...

GetHuman3850509's Refund My Order issue with Groupon from October 2019

Help with my Groupon issue
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman3850509's own words
I want a refund. ... Re: order *****-******-*******I made the appt. with Ashley R's Beauty Bar*I got a reminder for the appt.*I went to the appt. ** min. early.*The door was locked, light was on, sign said open.*I waited ** min. Still not open.Called to ask what happened. She said she had to go pick her children up and had closed for the day.*She asked if I could come tomorrow. I said no. (No verbal apology for wasting my time)*Got a text "sorry for inconvenience, and offered an additional *** hour teeth whitening". When I had the time to make another appt., she said her extra *** hr. service offer was no longer available, I told her I wanted a refund. She said to contact Groupon for the refund, she had not cashed in on it yet. I will never do business with her. Please give me my $** refund.
I did not appreciate wasting my time and not honoring their word.
I want a $** refund.
I was early to my *st time appt. I paid for the service up front, my time was not respected, and their promise to make it right with me was not honored. I felt cheated and disrespected as a customer. I refuse to do business with a merchant that treats customers this way.
I called to make an appointment. Thanked her for offering the *** hour additional whitening appt to make up for the *** hour of wasting my time. She said that she will no longer honor her offer, because I did not make my appointment the next day, or within that week. I had told her on the phone that the next day would not work for me. I called her as soon as I had the time to reschedule. I want a refund.
How GetHuman3850509 fixed the problem
I was able to trade my Groupon for another Groupon. I lost a few dollars by doing that, but it was worth not having to deal with that business owner again.
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How Do I Report Someone Using My Groupon?How Do I Delete My Groupon Account?Why Does My Groupon Order Say It's Still Processing?What Do I Do If My Groupon Order Is Missing?How Do I Send a Gift with Groupon?
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Groupon

Teeth Whitening
Refund My Order issue
Reported by GetHuman3850509
Oct 29th, 2019 - 2 years ago
Fixed
GetHuman3850509 shared how to fix
Seen by 7 customers so far
Similar issue to 282062 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman3850509 started working on this issue
Oct 29th, 2019 9:24pm
GetHuman3850509 confirmed the issue is fixed. Hooray!
Oct 31st, 2019 2:29am
GetHuman3850509 confirmed the issue is fixed. Hooray!
Nov 2nd, 2019 11:06pm