I tried to redeem my One Eyebrow Threading or Waxing Session groupon on sat...

GetHuman-gadtamat's customer service issue with Groupon from October 2019

Help with my Groupon issue
The issue in GetHuman-gadtamat's own words
I tried to redeem my One Eyebrow Threading or Waxing Session groupon on sat *****. But this shows up so the merchant thought I had not paid.*Order Details***Description**Expiration date**Quantity**Unit price***Order Details Arch Brow Studio*Purchased: Thursday, October **, **** Up to **% Off Eyebrow Treatments at Arch Brow Studio Friday, February **, **** * $*.** ** Subtotal: $*.** * Discount: -$*.** * Total: $*.** ******Payment Summary**No payments found. **However, I received an email from Groupon on Thu, Oct **, **** **:** am*Hi Tammy, *Thanks for your order! *Items that ship do not require any additional action - we will ship them as soon as they are ready. For items that must be redeemed, click "View Redemption Instructions" to see next steps. If you need to edit or cancel your order, check out our FAQ page for more information. *If you do not have our app, download it - now a top ** app in the US!* * * **** * * ****Order Details View Order Status *The order number for your purchase on October **, **** is ****-******-******. **Description Quantity Price * **** *** Shellac Manicure *Redeem with: J DeCarlo Salon and Spa*View Redemption Instruction * * * $**.** * **** *** One Eyebrow Threading or Waxing Session *Redeem with: Arch Brow Studio*View Redemption Instruction * * * $*.** * **** *** Purafilter Gold High-Efficiency Air Filters (*-Pack) **x**x* *Est. Delivery November ** Shipping to: Tammy * * * $**.** * **Subtotal: $**.** *Tax: $*.** *Discount: -$**.** *Total: $**.** * * * **** * * *****Shipping Details Edit Your Details **Full Name George & Tammy Devries *Address **** BALMORAL CT *City AURORA *State IL *Zip ***** * *Items with an estimated delivery date will be shipped to this address. As soon as your item ships, we''ll send you a shipping confirmation email. After shipment, please allow **-** hours for tracking information to be available from the carrier. *Your order is governed by Groupon's Terms of Use and Privacy Statement. For more information about refunds, click here. **I was very embarrassed as the merchant thought I hadn't paid for it yet. Please correct this and let me know the voucher number to give to the merchant. **** * * *****You may also like ***Hair-Styling *Hair-Styling *Anna George Salon & Spa *Grant Park * $*** $** * ***Mani-Pedi *Mani-Pedi *Flirty Fingers Nail Studio *Near North Side * $** $** * * * * * **** * * ***** *GET THE FREE GROUPON APP * Rated One of the Top ** Most Used Apps * comScore, The **** U.S. Mobile App Report, **** * DOWNLOAD * *Need help? Have feedback? Feel free to contact us. *Delivered by Groupon Inc. *** W. Chicago Avenue, Suite *** Chicago, IL, *****, USA *This email confirmation was sent to *****@***.com because you recently made a Groupon purchase. * * * ** Reply Reply All Forward

GetHuman-gadtamat did not yet indicate what Groupon should do to make this right.

How GetHuman-gadtamat fixed the problem
I contacted Groupon on the website and asked them to call me. Gave the order * and they provided me with the redemption code which I gave to the merchant,
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Groupon

Customer service issue
Reported by GetHuman-gadtamat
Oct 29th, 2019 - 2 years ago
Fixed
GetHuman-gadtamat shared how to fix
Seen by 4 customers so far
Similar issue to 281796 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman-gadtamat started working on this issue
Oct 29th, 2019 2:58pm
GetHuman-gadtamat confirmed the issue is fixed. Hooray!
Oct 30th, 2019 12:41am

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