my credit card on file was cancelled. I don't understand how they had an old card, I'v...

GetHuman3176290's customer service issue with Groupon from July 2019

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Name on account, Email on account, and Billing address
The issue in GetHuman3176290's own words
my credit card on file was cancelled. I don't understand how they had an old card, I've bought recently and I never had a problem. I recvd a msg stating to update my card, I did. I thought my groupon that I picked out would have been purchased after they ran the number again. (the email stated it would) also I had a groupon that expired and I recvd an email stating i could use that towards another groupon. Well now the time is up to use that deal with my old groupon amount and I missed out on the deal I thought I was getting. Tried to send this with my account but I forgot my password and the reset wasn't working last night or today. Now my expired groupon is back to what it was before. I would like to retry to use my old groupon amount like the email said I could.

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Groupon

Customer service issue
Reported by GetHuman3176290
Jul 1st, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 231378 others
0 customers following this

Timeline

GetHuman3176290 started working on this issue
Jul 1st, 2019 2:56pm
GetHuman3176290 indicated the issue is not fixed yet.
Jul 4th, 2019 3:26pm
GetHuman3176290 indicated the issue is not fixed yet.
Jul 4th, 2019 3:27pm

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