I need reemburse. I couldn't make an appointment. The person never answer or call back.

GetHuman-mtpulid's Refund My Order issue with Groupon from May 2019

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Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-mtpulid's own words
I was trying to make the appointments for my * groupons for * laser sessions for small areas ( each) for a total of **. Also, I wanted to use the other groupon for the * Endermologie LPG Cellulite reduction treatments but the place allows only the use of one, which I already used last week. ... Hi, I purchased a * orders before February, * orders for Six Laser Hair removal session in small areas. I bougt * of those. Voucher ******** groupon LG-T*CX-*PW*-****- PPF* and Voucher ******** Groupon LG-*G**-SVSX-*LMB-Z*SL* the place is called " Laser De Beaut" the groupons expired on *********. I called several times and left voice messages to try to schedule the appointments. The first time, the lady voicemessage to the clients said that she was on vacation for two weeks, she asked to leave the name and phone number and she will call back. she never did. I kept calling after those * weeks and after expired and she never answered or call me back to schedule an appointment. Therefore, I would like my money back to my credit card, please. I paid $** per each groupon. My others * groupons are from New Look Laser ( * Endermologie LPG Cellulite reduction treatments) I got * thinking that I could get * sessions, but the place allows just * groupon per person. I used one already, and they suggested me to contact groupon to reemburse the other one * LG-BTS*-Y*L*-WKK*-H*JY Voucher * ********. I paid $*** for each one. Please,I request to reemburse $ *** to my credit card for the groupon I can't use. Please, if someone can call me it would be better. my phone ***-***-****. Thank you. Ana Oryhon
The owen of that Laser De Beaut didn't realized that I purchased a groupons and I need to schedule my appointments. She never call back and never answer her phone. I felt like it was a suspicious offer a groupon that never exists. I felt like that place tricked the clients from groupon who has the confidence of purchasing deals. The experience was frustrated and it is still frustrated. I really want my money back.
Please, I would like my money back to my credit card.
I have been a costomer for * years or maybe longer. I experience something similar with horse riding lessons, and groupon resolve the problem right away. I think I have been a good customer. I like to purchase groupons, I think groupons are great, but sometimes the bussiness don't respect the rule of a groupon.
I don't want to try that place anymore. I don't like to deal with bussiness that never answer the phone or do not contact the customer for something already paid. I called several times and I couldn't talk to anyone. I got tired to leave voice messages. On the other hand, New Look Laser, I understood that I can't use more that one groupon. The lady recomended me to contact groupon for reimbursement. I really will appretiate if groupon can help me with it as soon as possible. My email *****@***.com or *****@***.com
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Six Laser Hair removal session in small areas." Laser De Beaut" and * groupon for * Endermologie LPG Cellulite reduction treatments
Refund My Order issue
Reported by GetHuman-mtpulid
May 9th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 204246 others
0 customers following this

Timeline

GetHuman-mtpulid started working on this issue
May 9th, 2019 3:06pm

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